Client Strategy & Insights Manager

Client Strategy & Insights Manager

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology and unmatched access to TPL data, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. 

Role Summary

As a Client Strategy & Insights Manager, you are responsible for providing strategic analytical insight, trends, and tactics and recommendations to drive growth and optimize performance.  This role will be a collaborative one that works mainly with Client Services, but also cross-functionally with Sales, IT, Marketing, and Operations.  The Client Strategy & Insights Manager will also have a portfolio of key client accounts, as well as general oversight and be the strategic point of escalation of all other accounts.

To thrive in this role, you should have strong analytical and strategic thinking skills, a passion for solving complex problems, and the ability to present data-driven insights. If you enjoy collaborating across teams, managing multiple priorities, and making an impact, this role is for you!

Location

This role is an on-site position in Saint Louis, MO.

Responsibilities

• Analyze and monitor client accounts to assess performance trends and forecast future outcomes.
• Assist in onboarding new clients, ensuring seamless implementation and account setup.
• Act as a liaison between clients and internal teams to drive efficiency and innovation.
• Develop and present data-driven insights and reports to optimize client success.
• Collaborate with internal teams to ensure client accounts meet and exceed performance goals.
• Serve as a strategic advisor and primary point of contact for client needs and escalations.
• Lead client meetings to discuss account performance, recommend improvements, and address inquiries.
• Become a subject matter expert in healthcare revenue recovery and payment sourcing.

Why work for Intellivo?

• Work with an Amazing Team – We call ourselves Intellivators!
• Comprehensive Benefits Package – Medical, Dental, & Vision Coverage
• Industry-Leading Health & Wellness Perks
  
• 401(K) Retirement Plan
  with Company Contributions
• Generous Paid Time Off
  to Recharge and Thrive
• Opportunities for Growth
  in a Fast-Paced, Innovative Environment
• And More!
  

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• Strong analytical skills with proficiency in data visualization and trend analysis
• Excellent communication and presentation skills, with the ability to distill complex concepts into clear and concise insights
• Proficiency in PowerBI, Salesforce, Microsoft Excel, PowerPoint, and other analytical tools
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Detail-oriented with the ability to prioritize and manage multiple projects simultaneously
• Performance Monitoring
• Prepare and present strategic recommendations and findings to senior leadership, providing insights and actionable recommendations to inform decision-making
• Stay abreast of industry trends, best practices, and emerging technologies to continuously improve strategic planning processes and methodologies, and support client retention
• Strong background in insurance, employee benefits, consulting or claims administration
  

*Benefit Recovery Group has been renamed Intellivo.