What You'll Do:
- Manage a portfolio of 35–40 key accounts, focusing on retention and satisfaction
- Conduct quarterly onsite visits to strengthen relationships and ensure value realisation
- Develop account plans aligning customer goals with our solutions
- Identify and qualify upsell and cross-sell opportunities in collaboration with Sales
- Lead Quarterly Business Reviews (QBRs) to assess goals and identify expansion opportunities
- Work cross-functionally with internal teams to ensure seamless service delivery
- Utilise customer health metrics and usage data to drive engagement and retention strategies
- Proven experience in Account Management, Customer Success or a similar role within a Healthcare SaaS or Care Home Management Software company
- Strong understanding of customer retention, expansion, and revenue growth strategies
- Experience conducting QBRs, onsite meetings and executive-level stakeholder engagement
- Ability to work with data insights and leading indicators to drive proactive account strategies
- Excellent relationship-building skills with a consultative approach to customer success
- Strong communication and presentation skills
- Ability to travel 50% of the time for onsite customer visits (travel expenses fully reimbursed)
- Familiarity with account management frameworks such as Gainsight, Salesforce or HubSpot (not required, but beneficial)
- A base salary of up to £50,000 and bonus depending on experience
- Modern town centre offices in Guildford, with opportunity for ad hoc home working
- Bonus scheme
- 25 days holiday
- Net zero pension scheme
- Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme
🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates
🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care
💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact
📈 Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you
🤝 Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change
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What We Do
Person Centred Software provides a Connected Care Platform with a range of digital care software solutions for various service types, including residential care, nursing homes, learning disabilities, supported/retirement living, domiciliary care, mental health support and pharmacies. It is the market leader in its sector, with over 6,000 care homes using its software. Person Centred Software offers a Connected Care Platform, which provides a suite of integrated solutions that cover the entire ecosystem of care management within social care. Within the Connected Care Platform, you can use one solution on its own or multiple that connect, all through a single device. Each area focuses on a particular part of the care ecosystem and, when used together, provides a complete solution to improving outcomes for residents, improving the lives of care workers, and improving the overall efficiency, effectiveness, and compliance of a care setting. Its solutions cover Care Planning, Medication Management, Wellbeing & Activities, Care Home Operations, plus more! Person Centred Software's seamless integration philosophy also extends to solutions offered by our valued partners, which provide greater flexibility and the opportunity to connect all aspects of your care management. You're in safe hands with Person Centred Software. Its digital social care record system, mCare, is assured by NHS England; the PRSB accredits the organisation as a quality partner, and Person Centred Software is also certified with Cyber Essentials Plus, a secure solution to keeping your data safe, with infrastructure that exceeds GDPR's requirements. Every day, Person Centred Software’s icon-driven app creates more than 9 million care notes; 94% of CQC inspected homes using mCare are rated as good or outstanding.
