Strategic Account Manager

Skills:

• Bachelor’s degree in Business, Computer Science, or equivalent experience.
• 3+ years of experience as a player-coach in a client-facing, high-tech B2B account management or renewal management role.
• Proven ability to mentor, coach, and develop account managers, helping them achieve performance goals.
• Proven track record of quota attainment.
• Strong negotiation skills with a deep understanding of contract management, pricing strategies, and value selling.
• Hands-on experience with renewals, expansions, and upsell opportunities to drive account growth.
• Strong ability to interact with executive stakeholders and demonstrate a strategic understanding of business needs.
• Hands-on experience with CRM software (Salesforce preferred).
• Analytical thinker with strong problem-solving and critical thinking skills.
• Outstanding listening skills with the ability to translate client communications into solutions.
• Highly organized, detail-oriented, and process-driven.
• Experience collaborating cross-functionally to drive customer success, product adoption, and business growth.
• Experience working with Sales, Customer Success, Product, and Support teams to align customer needs with business objectives.
• Ability to influence and drive internal initiatives that enhance customer engagement and retention.
• Ability to multitask and thrive in a fast-paced environment.
• Willingness and passion to learn new skills and continuously grow.

What You Will Be Doing:

• Manage and grow SMB accounts by driving expansion and upsell revenue.
• Coach and mentor team members by sharing best practices, offering strategic guidance, and supporting skill development.
• Foster a high-performance culture, ensuring the team is equipped to deliver exceptional results.
• Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities.
• Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Coordinate and collaborate with marketing on customer programs.
• Partner with Sales, Product, and Customer Success teams to align account management strategies with business goals.
• Educate customers on the value of Sign In App in a thoughtful, strategic manner.
• Prioritize and advocate for customer needs, elevating key issues to drive satisfaction, retention, and growth.
• Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization.
• Negotiate contract renewals, create proposals, and manage customer expectations.