Strategic Account Manager

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Accurate Background is a fast-growing organization, focused on providing accurate background check results and building trustful relationships with our clients. We have a family feel environment and a desire to help our clients succeed. If you’re passionate about the customer experience, find yourself managing projects and paying attention to detail, then you might be a fit for our open Strategic Account Manager role. 

A Strategic Account Manager (“SAM”) is a consultative account management and sales position responsible for growing revenue and strengthening partnerships with Accurate’s clients. The Strategic account manager maintains regular contact with their assigned account base and increases revenue by positioning and demonstrating new and existing products, preparing appropriate ROI’s and providing proactive and strategic solutions to their clientele. The SAM drives sales revenue by building a relationship with key players within their accounts; penetrating the account at all levels and subsidiaries; becoming a trusted advisor on background screening services and related products to meet the needs of their accounts. The SAM stays in total engagement with the account during the final steps of the sales cycle, implementation and provides ongoing support and solutions to secure their accounts for the long term. The SAM will work with the necessary internal resources to ensure fulfillment of the clients’ requirements. The SAM manages accounts that are considered Enterprise clients/and or Fortune 50+.

Responsibilities

• Develops corporate contacts with assigned clients and cultivates relationships at all levels that enhance Accurate Background’s position.
• Prepares business reviews and multiple year account plans for each account based on short, mid and long-range plans to grow the partnership with the assigned client base.
• Provides statistical usage reports for regular client meetings.
• Profiles clients, analyzes client usage, prepares proposals and works through negotiation of additional products and services to achieve client satisfaction and increased revenue targets. 
• Works with internal and external resources to provide solutions, i.e. ATS providers on implementation of new services and/or integrations
• Possesses an in depth understanding of their clients' markets and their industries
• Identifies risk and presents solutions to key stakeholders to mitigate churn
• Travel required 15-20%
• Note: Performs related duties as required or assigned

Qualifications

• 5+ years Account Management in background screening industry
• College degree desirable or equivalent experience
• Must be proficient in Word, Excel and PowerPoint
• Exercises a wide range of decision-making control
• Very skillful in formulating solutions for difficult decisions
• Ability to organize tasks, multi-task and manage time efficiently
• Excellent written and verbal communication skills

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.