Strategic Account Manager

Location: Field Based

Employment Type: Permanent

Why Join Us?

• Manage and develop a portfolio of strategic customer accounts worth approximately £1.5 million, with responsibility for retention, growth and long-term customer success.
• Build trusted partnerships with key customers, helping them achieve their fleet risk management and driver training objectives.
• Take ownership of commercial performance across your portfolio, identifying opportunities to increase customer value and share of wallet.
• Work collaboratively with colleagues across Product, Operations and Technology to deliver solutions that meet complex customer needs.
• Benefit from an annual bonus, company car, free AA breakdown membership from Day One and access to a wide range of employee discounts.

Company Description / Business Unit

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. 

Build lasting customer partnerships that deliver measurable value. As a Strategic Account Manager within Drivetech, you will be responsible for the retention, development, and growth of a portfolio of key customer accounts worth approximately £1.5 million.

You will act as the primary point of contact for your customers, building trusted long-term relationships, understanding their business objectives, and delivering solutions that support their fleet risk management and driver training goals. Through a consultative approach, you will identify opportunities to increase customer value, expand share of wallet and maximise the benefits customers realise from Drivetech's products and services.

Working closely with colleagues across Product, Operations and Technology, you will ensure customer needs are understood and business commitments are delivered. The role requires strong commercial acumen, effective portfolio management and the ability to maintain accurate forecasting of revenue opportunities, risks and account performance.

Key Responsibilities

• Build trusted relationships with key customer stakeholders, developing a deep understanding of their business objectives and operational requirements.
• Retain, develop and grow a portfolio of strategic customer accounts, driving customer value, retention and revenue performance.
• Identify opportunities to increase share of wallet through the expansion of existing products and services that support customer objectives.
• Lead commercial discussions, including contract renewals, pricing negotiations, and revenue growth opportunities.
• Work collaboratively with Product, Operations and Technology teams to ensure exceptional service delivery and successful customer outcomes.
• Maintain accurate forecasting of account performance, revenue opportunities, renewals, and commercial risks across the portfolio.
• Monitor customer performance, market trends and account activity, providing insight and recommendations that maximise value for customers and the business.
• Maintain accurate customer records, pipeline activity and commercial opportunities within CRM systems.

You’ll Bring

• Proven consultative sales and negotiation skills, with the ability to understand and respond to complex customer needs.
• Experience delivering driver risk management solutions.
• A track record of achieving commercial targets while maintaining high levels of customer satisfaction.
• Experience producing accurate financial sales forecasts and using account information to identify opportunities and risks.
• Strong relationship-building and communication skills, working effectively with customers and internal teams.
• Confidence using Microsoft applications and customer relationship management systems to maintain accurate records and reporting.

Nice to Have

• Experience contributing to tailored solutions with colleagues across IT, Product or Operations.
• An interest in market and competitor developments to inform account growth opportunities.

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

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