The Strategic Account Manager I is a portfolio of strategic wholesale and industrial accounts across Gas South’s ever-expanding service territory. The role requires some direct customer interaction, focusing on transactional order processing, customer data entry and analysis, and internal collaboration while learning industry best practices under supervision. Additionally, the Strategic Account Manager I will be responsible for contacting assigned STAC-lite customers to renew their contracts.
Are you a fit?
A successful candidate for this role is proactive, curious, and a good critical thinker. You are organized, thorough and appreciate progress. You have a customer service mindset. You can see the big picture yet also dig into the details to understand how things work to identify and drive improvements. You can work independently but also love being part of a team that collaborates to achieve common goals.
Additional Responsibilities
- Assist with processing customer orders, including volume and rate analysis.
- Support data entry and account-related inquiries from Strategic Customers.
- Learn to analyze customer usage trends and provide recommendations.
- Coordinate with internal teams (Sales, Pricing, Trading, Risk, Legal, and Billing) to support customer account activities.
- Assist in preliminary invoice development and verification of transactions for assigned accounts.
- Maintain accurate records and generate basic reports.
- Ensure data is entered and maintained accurately in Salesforce and other systems.
- Provide basic support such as validating transactions related to Baseload, Swing, Inday, and Turnback orders for Strategic Customers while escalating complex issues.
Experience
- Bachelor’s Degree - Accounting, Finance, Economics, Statistics, Business Administration, or Engineering.
- 0-2 years of relevant experience, preferably in customer service, data analysis, or financial operations in the natural gas industry.
- Strong attention to detail, ability to learn quickly, and basic analytical skills.
Preferred Experience
- Proficiency in Microsoft Office Suite and Salesforce
- Willingness to travel occasionally
Location Requirements
- Atlanta, GA or Gainesville, FL
- Fully remote options may be available
Pay range is commensurate with education, experience, specialized skills or certifications, etc.
Our Purpose and Culture
At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.
Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.
Benefits for full-time employees include:
- Full medical, dental, and vision coverage
- Employer-paid life and disability coverage
- Annual employer contributions of up to 12.5% to your 401k
- Remote work options available based on business needs
- Annual performance incentive is a % of annual benchmark based on position level
- Paid four-week sabbatical every five years
- Opportunities to volunteer in the community
- Education assistance up to $5250 per year
Skills Required
- Bachelor's degree in Accounting, Finance, Economics, Statistics, Business Administration, or Engineering
- 0-2 years relevant experience (customer service, data analysis, or financial operations)
- Strong attention to detail, ability to learn quickly, and basic analytical skills
- Customer service mindset and ability to collaborate with internal teams
- Proficiency in Microsoft Office Suite
- Experience with Salesforce
- Willingness to travel occasionally
What We Do
Gas South is the largest retail natural gas provider in the Southeast. In December 2020, Gas South acquired Infinite Energy and now serves over 425,000 residential, business and governmental customers throughout the Southeast. While growing in size, our purpose remains the same, to “Be A Fuel For Good”. We’re dedicated to putting people first in everything we do. That means we offer low rates with no deposit, exceptional customer service and our commitment to give 5% of profits to support children in need. We’re also committed to investing in our employees. By encouraging our associates to grow in their careers, we can make our employees’ lives better—and that makes Gas South better. Since 2016, we’ve been recognized as one of the “Top Workplaces in Atlanta” four times by the Atlanta Journal-Constitution. We approach every day knowing we have an opportunity to make a difference, and the difference is good. Gas South is a wholly owned subsidiary of Cobb EMC, one of the country’s largest electric cooperatives. For more information, visit GasSouth.com.
