The Role
Manage and grow subscriber base at large multi-dwelling properties by selling Blue Stream video, internet, and voice services. Build relationships with property management and boards, coordinate launches and meetings, support sales and marketing, retain accounts, collect property data, and ensure timely service delivery while resolving issues and guiding internal teams.
Summary Generated by Built In
Responsible for increasing the number of active subscribers and product penetration in some of Blue Stream Fiber’s largest assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Develop strong relationships with property management and board of directors that is conducive to the sale and retention of Blue Stream products and services. Works with moderate guidance in own area of expertise. Tasks may involve project management, strategic planning, sales support, product design, service application, logistics, and marketing.
Key Responsibilities
- Coordinate with staff members working on the same account to ensure consistent service, including but not limited to Kick-Off Meetings, Townhall Meetings, and property launches.
- Collaborate with sales team to build a relationship with the customer immediately after sale as well as assisting with prospective clients. This includes setting up property referrals and effectively communicating upselling and prospect opportunities to the sales team.
- Service multiple clients concurrently, often meeting deadlines. Ensuring customers receive products and services in a timely fashion. Holding meetings with property officials to ensure clear and consistent communication. Providing internal teams with necessary information to ensure that services and process are working properly. Effectively communicates customer needs and requests to proper departments to ensure the best customer service.
- Operates as the main point of contact for community leadership (BOD and/or PM). Assisting after hours and weekends when needed to ensure a positive customer experience.
- Consistently working with marketing to ensure proper communication with customer bases to maintain and build a long-term relationship with the customer.
- Develops and maintains long-term relationships with accounts. Responsible for retaining customer base and optimizing revenue through customer satisfaction.
- Once an acquisition contract or a migration amendment is signed, it is the responsibility of the Account Manager to Process and Collect: A list of Board of Directors names and titles, VIPs, and "friendlies, resident roster, information on seasonality and floor plans
- Focused and able to guide team members to accomplish work objectives.
- Able to Interact with others in ways that give them confidence in one’s intentions and those of the organization.
- Make customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.
- Identify and understand issues, problems, and opportunities.
- Compare data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
- Able to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
- Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
- Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.
- Possess, acquire, and maintain the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
- Actively able to appreciate and include the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Skills, Knowledge & Expertise
- Bilingual (English/Spanish) preferred
- Must live 25-50 miles within Houston, Texas
- Bachelor’s degree (B.S.) and/or a minimum of eight years of related experience.
- Ability to communicate in the English language. Bilingual in any language is a plus
- Able to organize and prioritize effectively
- Proficient in Microsoft Office, Excel, and Power Point
- Cable or telecommunications to include bulk agreements background preferred
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
About
Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
Skills Required
- Must live 25-50 miles within Houston, Texas
- Bachelor's degree (B.S.) and/or a minimum of eight years of related experience
- Ability to communicate in the English language
- Bilingual (English/Spanish)
- Proficient in Microsoft Office, Excel, and PowerPoint
- Cable or telecommunications including bulk agreements background
- Able to organize and prioritize effectively
- Willingness to assist after hours and on weekends when needed
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The Company
What We Do
Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed WIFI, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member’s strengths and experiences. We take our role as trusted industry experts very seriously and are dedicated to providing communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience, from a local team that cares.
