Are you ready to lead one of C.H Robinson's most critical and high-impact customer relationships? As a Strategic Account Manager (SAM), you’ll be at the forefront of driving growth and retention across a complex, top-tier strategic account. This role is more than managing day-to-day operations—it’s about building deep credibility, cultivating relationships from the ground floor to the C-suite, and delivering innovative solutions that make a real difference. You’ll leverage your broad expertise in C.H. Robinson’s industry-leading services, technology, and business processes to uncover new opportunities, solve complex challenges, and provide exceptional service that keeps our customers coming back. If you thrive in a fast-paced, relationship-driven environment and are passionate about strategic problem-solving, this is your chance to make a lasting impact.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site from Dallas Regional Center in Plano, TX with your peers 4 days a week, fostering creativity and producing impactful results through face-to-face interactions.
Responsibilities:Business Development
- Build and expand relationships across departments and senior leadership within customer accounts
- Identify and qualify new opportunities to grow market share using CRM and internal resources
- Represent CHR’s digital solutions with confidence, applying technology and analytics to customer strategy
- Lead strategic negotiations and pricing discussions based on customer buying habits
- Conduct regular business reviews using data and insights to uncover growth opportunities
- Own account strategy including RFPs, proposals, and award management
- Collaborate with internal teams to develop tailored solutions and drive pipeline development
Financial Accountability & Process Efficiency
- Monitor account health through financial, volume, and performance reports
- Manage payment terms and ensure timely AR processes
- Identify cost-saving and process improvement opportunities through smart solutions
- Lead pricing strategy and RFP execution using internal tools and SMEs
Customer Experience
- Serve as the primary point of accountability for customer satisfaction and service delivery
- Proactively assess customer needs and translate them into strategic initiatives
- Build and manage effective account teams across geographies and divisions
- Drive continuous improvement plans and track progress toward service excellence
- Navigate complex conversations with tact and diplomacy
- Advocate for customer needs internally to ensure alignment and prioritization
- Lead seamless transitions of customer accounts and leverage automation where possible
- Respond to customer feedback and lead corrective action planning
- Bachelor’s degree from an accredited college or university
- Minimum 6 years of previous sales and/or account management experience
- Experience managing large, complex, multi-location customers
- Ability to travel up to 40% (domestically)
- Transportation and/or supply chain knowledge
- Demonstrated influencing, negotiation, collaboration, communication and presentation skills
- Proven track record of delivering measurable financial results through sales or account management solutions
- Demonstrates and drives a data driven approach
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$97,400.00 - $162,200.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
