As a Strategic Account Manager for Staples Promotional Products, you will own and grow strategic relationships with some of our largest enterprise customers, with a dedicated focus on Olympic and Paralympic sponsors supporting the LA28 Games. In this role, you will develop account strategies that expand revenue, strengthen margin performance, and help clients bring their brands to life through promotional products, merchandise programs, experiential activations, and creative solutions. You will partner closely with internal teams across sales support, merchandising, customer service, and other lines of business to deliver exceptional customer experience and uncover new opportunities for growth across the expanding LA28 business portfolio.
This role requires a strategic mindset, consultative selling expertise, and the ability to align Staples Promotional Products capabilities with customer objectives as they prepare for and activate around the LA28 Olympic and Paralympic Games.
What you’ll be doing:
- Manage and grow strategic relationships with enterprise clients, subsidiaries, partners, and Olympic sponsor organizations across the Staples Promotional Products portfolio.
- Manage and grow strategic relationships with enterprise clients, subsidiaries, and partners across the Staples Promotional Products portfolio.
- Develop strategic plans designed to increase sales, improve margin, and expand penetration within assigned accounts.
- Lead strategic business reviews and customer presentations with key stakeholders to align priorities, performance, sponsorship objectives and growth opportunities.
- Identify and pursue incremental revenue opportunities by connecting customers with the full range of Staples Promotional Products capabilities.
- Negotiate contract extensions and support adherence to agreed-upon contract terms and customer requirements.
- Analyze account performance, customer goals, and market opportunities to develop a shared vision for long-term growth.
- Provide direction on merchandise strategies, product recommendations, and brand-aligned solutions for client programs.
- Travel to key customer locations and participate in on-site events to strengthen relationships and promote Staples Promotional Products services.
- Own sales budgets, revenue growth, and margin attainment across assigned accounts, including opportunities generated through the LA28 business pipeline.
What you bring to the table:
- Customer-first mindset with a passion for building long-term, strategic partnerships.
- Consultative selling approach and confidence engaging senior-level customer stakeholders.
- Ability to influence across teams and coordinate internal resources to deliver customer solutions.
- Strong communication and presentation style with the ability to translate ideas into clear recommendations.
- Ability to develop and maintain strategic plan to grow sales and margin within the assigned clients.
- Relationship-building skills that help create trust, alignment, and momentum with customers and internal partners.
- Organized, proactive approach to managing complex accounts, priorities, timelines, and follow-through.
- Curiosity and creativity in identifying merchandise solutions that support customer brand objectives.
- Sound business judgment and comfort working through competing priorities or customer needs.
- Collaborative leadership style that supports shared goals without direct people leadership accountability.
What’s needed- Basic Qualifications
- 4+ years of experience selling B2B programs to“C” level contacts at corporate customers.
- Experience using digital selling tools, CRM platforms, or AI-enabled sales tools to support customer engagement or pipeline management.
- Ability to travel to customer locations and on-site events as business needs require.
What’s needed - Preferred Qualifications:
- Bachelor’s degree.
- Experience in the promotional products, branded merchandise, print, or related industry.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
*The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Skills Required
- 4+ years of experience selling B2B programs to C-level contacts at corporate customers
- Experience using digital selling tools, CRM platforms, or AI-enabled sales tools to support customer engagement or pipeline management
- Ability to travel to customer locations and on-site events as business needs require
- Consultative selling approach and confidence engaging senior-level customer stakeholders
- Ability to develop strategic plans to increase sales, improve margin, and expand account penetration
- Experience negotiating contract extensions and managing adherence to contract terms
- Strong communication and presentation skills
- Organized, proactive account management and ability to coordinate internal resources
- Bachelor's degree
- Experience in the promotional products, branded merchandise, print, or related industry
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
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For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
