At VETRO, we believe visualizing data unlocks hidden potential, radically simplifying business operations and digitizing the future of connectivity. We focus on empowering network operators with clarity and control over their fiber networks, enabling them to operate more efficiently. Our platform serves as the physical network asset system of record, offering visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide, unlock new opportunities, and maximize the value of their networks.
Let's collaborate to shape the future of connectivity.
Position Overview:Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. Your primary objective will be to build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. The ideal candidate will gain a deep understanding of the fiber industry and our customer needs, exceptional customer service skills, and a proven track record of managing and expanding accounts.
Key Responsibilities, including but not limited to- Account Renewal, Retention and Growth
- Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships.
- Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
- Negotiate and execute renewal contracts (in partnership with Finance) that align to customer goals.
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
- Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.
- Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.
- Serve as the primary point of contact for clients, providing exceptional customer service and support.
- Understand clients’ business objectives and challenges, and provide tailored solutions to meet their needs.
- Monitor account performance and analyze key metrics to identify trends and areas for improvement.
- Monitor Customer Health metrics, taking appropriate action to proactively engage, as well as lead Customer escalations to resolution.
- Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
- Use data-driven insights to inform account strategies and decision-making.
- Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.
- Share client feedback and insights with internal teams to help shape product development and marketing strategies.
- Participate in team meetings, training sessions, and professional development activities.
- The successful person in this role will have a successful track record in being a strong revenue generator, ideally in early stage environments.
- 10+ years of experience in account management, sales, or customer success in the SaaS industry
- Bachelor’s degree in Business, Marketing, or a related field
- Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales
- Ability to develop a strong understanding of VETRO’s business model and industry trends
- Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
- Strategic thinker with the ability to develop and execute account plans
- Analytical mindset with the ability to interpret data and use it to inform strategies
- Self-motivated and results-oriented, with a proven ability to meet and exceed targets
- Proficient in CRM software and other account management tools.
- Base salary range is $175,000 to $250,000 OTE USD per year (base + commission with opportunity to overperform on accelerators). The salary range represents VETRO's good-faith estimate of the base compensation for this position at the time of posting. Actual compensation will depend on factors such as experience, qualifications, skills, and other job-related considerations. This position will also be eligible for participation in VETRO's employee stock option plan.
- Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
- Professional development opportunities and career growth within an innovative and rapidly growing company.
- Flexible work arrangements with a remote-first approach.
- This role has the ability to either work in our Portland, ME HQ or hybrid
- In a hybrid role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.
Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.
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VETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.
VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.
Skills Required
- 10+ years of experience in account management, sales, or customer success in the SaaS industry
- Bachelor's degree in Business, Marketing, or a related field
- Proven experience in selling SaaS solutions
- Ability to develop a strong understanding of VETRO's business model and industry trends
- Excellent communication and interpersonal skills
- Strategic thinker with the ability to develop and execute account plans
- Analytical mindset with the ability to interpret data
- Proficient in CRM software and other account management tools
What We Do
VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, build, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets. Launched in 2017, VETRO is experiencing rapid adoption worldwide as we scale to meet an eager connectivity market. ISPs, Electric Co-ops, Local Governments and many others who are deploying and managing fiber now rely on VETRO FiberMap as their system of record for network documentation and asset management, as well as a collaboration and integration platform. Leveraging the platform combined with our top notch onboarding and support team, our customers need to hire fewer specialty technical staff, and routinely report reduced overhead and dramatic increases in productivity. Our goal is to provide the world's best mapping platform for internet/broadband infrastructure planning, design, construction and operations. And in doing so to deliver a platform that becomes the digital home for the physical internet. We are Headquartered in Portland, Maine and take pride in our Maine HQ and foundation underpinning a distributed team across the U.S.
