Strategic Account Manager - People

Posted 2 Days Ago
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Home of the Gilders, Gildersome, Leeds, England, GBR
In-Office
Mid level
Software
The Role
The Strategic Account Manager will manage a portfolio of strategic enterprise customers, driving growth, leading account planning, and enhancing customer retention through collaboration and insight-driven strategies.
Summary Generated by Built In

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:
You enjoy building trusted, long-term relationships with senior customers and being the person they turn to when it matters. You’re commercially minded, comfortable talking about value and outcomes, and you like owning your patch and seeing it grow. You’re curious about your customers’ businesses and use that insight to spot opportunities that genuinely help them succeed. At Access, we’ll support you with a clear account management framework, strong internal teams and the freedom to focus on doing the right thing for your customers.
Day to day, you will:
• Own and grow a portfolio of strategic enterprise customers, building strong relationships with senior and executive stakeholders.
• Lead structured account planning and Executive Business Reviews, making sure every conversation delivers clear value for the customer.
• Identify and progress renewal and expansion opportunities, managing the full commercial process through to close.
• Work closely with Customer Success, Professional Services and Support to manage risk, improve adoption and protect long-term retention.
Your skills and experiences might also include:
• Experience managing complex B2B software accounts, ideally in Software as a Service or HR and payroll technology.
• Confidence negotiating multi-year commercial agreements and handling sensitive renewal conversations.
• Experience working with structured account management or strategic account frameworks.
• An understanding of how HR and payroll systems support large organisations and their people teams.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.

Skills Required

  • Experience managing complex B2B software accounts
  • Confidence negotiating multi-year commercial agreements
  • Experience with structured account management frameworks
  • Understanding of HR and payroll systems

The Access Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Access Group and has not been reviewed or approved by The Access Group.

  • Flexible Benefits Benefits are positioned as flexible and personalized, supported by a platform that lets employees tailor their package and view total reward information. Salary sacrifice options such as Cycle to Work and holiday trading add further choice and customization.
  • Wellbeing & Lifestyle Benefits Health and wellbeing support is described as broad, spanning health cash plans, occupational health, dental cover, gym and eyecare schemes, and digital coaching resources. Lifestyle discounts and commuting-related perks are also highlighted as part of the overall offering.
  • Pay Growth & Progression Pay progression can be meaningful for some individuals, with examples of significant salary growth and promotions over time. Career development and internal growth opportunities are also framed as contributors to improved compensation outcomes for certain roles.

The Access Group Insights

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The Company
HQ: Loughborough
5,814 Employees
Year Founded: 1991

What We Do

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, the US and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people.

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