About Built
Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry.
Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com:
- Life At Built & Habitat Build
- Series D Financing Round
- Built Recognized in Two American Business Award Categories
- Built Secures Investment from Citi
Strategic Account Manager, OGC
We are looking for a motivated and experienced Strategic Account Manager to program manage customer relationships throughout the customer lifecycle. The Strategic Account Manager will be responsible for creating a world-class customer experience by establishing key stakeholder relationships, developing an account governance structure, and serving as the liaison between the Product and Engineering teams, Sales and Customer Success teams, and our Strategic Accounts.
In this Role, You Will:
- Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
- Identify and help drive cross-sell and own upsell opportunities.
- Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
- Manage internal projects to deliver customer requirements
- Manage external programs for software delivery and development
- Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
- Develop mastery of Built’s suite of products & solutions
- Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
- Gather and define requirements for solutions to unique customer problems
- Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
- Coordinate sales, implementations, and customer success team activities to support our largest customers
- Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
Qualifications:
- Bachelor's degree or equivalent experience
- 4+ years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
- Experience in a Financial Technology or Real Estate Firm is a plus
- Strong attention to detail
- Project management and coordination skills
- Polished oral, written, and interpersonal skills
- Negotiation skills with the ability to find positive outcomes in high-stress situations
- The ability to handle multiple work streams
- Capacity to accept and utilize constructive criticism
- The ideal candidate for this role has at least +4 years of experience in a customer-facing role managing complex, enterprise software adoption at mid-size and enterprise scale companies
Built’s salary range for this position is $100,000 - $120,000 USD per year plus variable comp. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
Perks:
- The rare opportunity to radically disrupt a $1.5T industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do.
We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.
Greenhouse DisclosureWhen you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected].For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.Top Skills
What We Do
Built Technologies was founded in 2014 out of firsthand frustration with the challenges and pitfalls often associated with construction lending and the belief that technology could transform the loan management process. Built’s collaborative software streamlines the collateral monitoring and draw management process – a process widely recognized as highly cumbersome, costly, and fraught with risk. By bringing the draw management process online, Built helps lenders reduce construction loan risk, increase loan profitability, transform the borrower experience, simplify compliance, and provide unprecedented portfolio insights.
