Strategic Account Manager, North America

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Strategic Account Manager, North America role…

The Strategic Account Manager will work with the Senior Regional Manager and Global Director, Reseller Network to define and execute the plan, objectives and actions for generating direct revenue and expanding our brand value through our newly established Reseller Model.

What you’ll do…

• New revenue generation: Supporting the reseller with acquisition of new hotels via independent hotels, Groups, Chains and collections. You will manage a small number of high-growth existing partners to deliver new property growth initially focused on driving me acquisition of partners to the program

• Lead generation and nurture: identifying, prospecting for new partners and nurturing opportunities to deal closure across North America.

• Commercial negotiation: Owning commercial discussions, delivering value and negotiating key contractual terms with partners.

• Portfolio optimisation: managing a small portfolio of technology partners and unlocking growth across the entire group.

• Hyper collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for multi-property groups in the region

• Identify and pursue opportunities to gain new strategic accounts in NORAM

• Meeting KPIs and Goals: Set the strategic account's expectations in alignment with their commercial commitments to SiteMinder and deliver on expectations.

• Travel Required: Travel regularly within the region to attend travel shows and meet our Strategic Accounts in person. (Quarterly travel)

• Have proven experience in a Strategic Sales or Partnerships capacity, driving revenue growth through indirect sales channels and hitting KPIs

• Understand the hotel industry and the dynamics of its players specifically in the PMS & CRS or distribution space

What you have…

• Have proven experience in a sales capacity, driving revenue growth and hitting KPIs

• Ideally extensive experience in a strategic commercial role, with a background in the hospitality and/or technology SaaS

• Understand the hotel industry and the dynamics of its players specifically in the PMS & CRS space

• Ability to create, maintain and enhance partner relationships, negotiate and sell, operate on a strategic or detailed level as required

• Persistence - skilled at negotiating and driven to succeed

• Bring a proven track record of successfully establishing, growing and managing a partnership/key account/channel sales portfolio within a hospitality/technology company

• Be skilled at negotiating and influencing to maximize the resellers’ growth potential

• Become a strategic partner for SiteMinder’s resellers and develop a thorough understanding of their business and strategy

• Demonstrate commitment to the Reseller team globally, to ensure the overall team achieves its goals, objectives and SLAs

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey

• Hybrid working model (in-office & from home)

• Mental health and well-being initiatives

• Generous parental (including secondary) leave policy

• Paid birthday, study and volunteering leave every year

• Sponsored social clubs, team events, and celebrations

• Employee Resource Groups (ERG) to help you connect and get involved

• Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.