Under general supervision, this role is responsible for maintaining strong relationships with one or more large retail partners and collaborating with field sales and participating dealers to maximize sales opportunities.
Key Responsibilities
• Account Management:o Maintain and grow business with assigned national or global retail accounts.o Partner with retail customers on marketing initiatives, product placement, dealer relationships, and store expansion.
• Program Development & Support:o Assist in developing and implementing retail program guidelines and training for field sales and participating dealers.o Support the launch of consumer promotions and offers with retail partners.o Contribute to the development and production of program literature, store displays, and creative collateral.
• Customer Service & Issue Resolution:o Ensure timely and equitable resolution of end-consumer issues through collaboration with field sales, dealers, and retail partners.
• Sales Strategy:o Recommend and implement strategies or programs to increase profitable sales through retail channel partners.
Location Flexibility: Lennox will consider remote work arrangements for qualified internal candidates with demonstrated success in customer-facing sales and account management roles. External hires are expected to be based in the Dallas/Richardson area and will work out of the Richardson Corporate HQ.
What We Are Looking For
Education & Experience:o Bachelor’s degree or equivalent combination of education and experience.o Minimum of 1 year related experience.• Skills & Competencies:o Expert relationship-building, listening, persuasion, negotiation, and time management skills.o Knowledge of marketing strategies, sales techniques, and sales control systems.o Strong understanding of customer service principles, including needs assessment and satisfaction evaluation.o Effective written and verbal communication skills.o Substantial industry and product knowledge.
• Technical Skills:o Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.
Who We AreLennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Minimum of 1 year of related experience
- Relationship-building, listening, persuasion, negotiation, and time management skills
- Knowledge of marketing strategies, sales techniques, and sales control systems
- Understanding of customer service principles, including needs assessment and satisfaction evaluation
- Effective written and verbal communication skills
- Substantial industry and product knowledge
- Proficiency in Microsoft Office and customer relationship management software
What We Do
Your committed partner in all things HVAC. In Lennox, you have a partner you can depend on. We’ve worked hard to earn your trust ever since the world’s first riveted-steel furnace rolled off our assembly lines in 1895—developing reliable, innovative heating and cooling systems to keep you comfortable. Lennox is a single source for efficient, reliable, and innovative HVAC solutions that professionals continue to depend on year in and year out.
