Some of what you will do:
The Strategic Account Manager (SAM) is responsible for delivering on sales and profitability quota targets, exceeding organizational strategic selling objectives and retaining, penetrating and growing Business Essentials and Growth Category sales across a defined book of strategic/large market accounts. The SAM serves as a primary day-to-day contact for buyers, influencers and operational decision makers, and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service Team, Strategic Account Leader, Customer Success Team and other company resources to manage and grow the customer relationship.
The Strategic Account Manager (SAM) is responsible for driving profitable growth, customer retention, and category expansion across a portfolio of strategic large-market accounts. Working in partnership with the Strategic Account Leader (SAL), the SAM develops and executes account strategies, builds relationships with key decision-makers and influencers, identifies growth opportunities, and leads the day-to-day activities required to increase customer value and share of wallet. The role requires strong consultative selling skills, business acumen, and the ability to navigate complex customer environments.
Specifically, You Will:
Manage and grow a portfolio of large market accounts by driving retention strategies, category penetration, customer compliance, and maximizing profitable sales growth
Execute customer-facing sales activities, account development plans, business reviews, and funnel management to achieve sales and strategic selling objectives
Collaborate with Growth Category Specialists and internal business partners to identify, develop, and implement customer solutions that drive long-term growth and customer value.
Partner closely with the Strategic Account Leader to deliver strategic account plans, support renewals, drive customer compliance and maximize customer value.
Some of what you need:
Completion of college/university.
Consultative selling, solution presentation and negotiation skills, with the ability to interact with tact and diplomacy.
Minimum 3 years outside/B2B sales or account management experience, including a proven track record of delivering on results to plan in a large market / enterprise capacity.
Business, financial and operational acumen, including the ability to analyze customer data and leverage industry trends to build tailored solutions.
Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficiency in the Microsoft suite of products.
3-5 years funnel management experience, working within a CRM tool such as SFDC.
Strong understanding of sales processes and working in a team sales environment.
Physical demands/working conditions:
Field work, with daily travel to customer locations to execute in-person customer meetings.
Travel out of market or into Staples offices on an as-needed basis for training, team meetings, conferences, etc.
Requires regular use of computer/keyboard, telephone and standard office technology.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
About Us
Skills Required
- Completion of college or university
- Consultative selling, solution presentation, and negotiation skills
- Minimum 3 years of outside or B2B sales or account management experience
- Proven track record of delivering results to plan in a large-market or enterprise capacity
- Business, financial, and operational acumen
- Ability to analyze customer data and leverage industry trends to build tailored solutions
- Ability to navigate Salesforce CRM, Staples Alpha, and Microsoft suite products
- 3–5 years of funnel management experience using a CRM tool such as Salesforce
- Strong understanding of sales processes and team-based selling
- Ability to travel daily to customer locations and occasionally travel out of market or to Staples offices
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
