Strategic Account Manager - Kolkata

Strategic Account Manager

Introduction:

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Information about In-Center department:

In-Center as one of three therapy verticals focuses on delivering high-quality, clinic-based hemodialysis to patients worldwide. Its mission is to support healthcare providers in offering safe, consistent, and patient-centered care in dialysis clinics.

The team collaborates across Product Design, Clinical Protocols, Manufacturing, Supply Chain, Quality, Regulatory, and Commercial functions to equip clinics with effective, innovative solutions that meet high standards and improve patient outcomes. Join our passionate team and help shape healthcare worldwide!

Summary about role:

The Strategic Account Manager will be responsible for driving Therapy Upgradation and Adoption in the assigned market, managing and growing relationships with Key Customers, developing and executing sales strategies ensuring customer satisfaction.
 

Responsibility:

Your Responsibilities:

• Broader Responsibilities:

• Sales Strategy: Implement and execute sales strategies to achieve sales targets and expand business within assigned accounts and drive business through geographical expansion
• Revenue Growth: Driving revenue growth is a crucial objective for any Key Account Manager. This involves identifying upselling and cross-selling opportunities within key accounts, introducing new products or services
• Account Planning: Create and execute account plans through in person customer visits and presentations, identifying opportunities for growth and addressing potential challenges
• Key Account Management: Gaining a deep understanding of the assigned key accounts' business goals, challenges and opportunities
• Market Insights: Collect and analyse market data to identify trends, opportunities, and competitive activities
• Customer Communication: Communicate effectively with customers, both internally and externally, to address inquiries, resolve issues, and ensure satisfaction
• Negotiation: Ability to negotiation and close the deals with the customers

• Key Deliverables:

• Therapy Knowledge and Acumen: Provide clinical demonstration/support and training to customers on product usage and best practices to drive Therapy Upgradation
• KOL Development: To identify, develop and engage Key Opinion Leaders (KOL) to advocate for Therapy Upgradation and Adoption
• Data Analysis: Analyze sales data and other relevant metrics to track performance and identify areas for improvement
   

Candidate’s profile:

Your Profile:

• Cross functional Collaboration: Collaborate with internal teams like Sales team, Technical Service, Marketing and Clinical Teams to ensure seamless delivery in the market
• Solution Provider: To provide innovative and tailored solutions that address the specific needs of the customers. This requires a combination of product knowledge, market insights and creativity to offer personalized recommendations that deliver tangible value to the customers

Offer package:

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company