Strategic Account Manager (Dubai Based)

Get To Know Our Team:

The Supply department is the B2B division within Agoda that connects with our external partners to ensure the supply of accommodations, flights, and activities. Within Supply, our account management teams work directly with key partners to drive mutual growth, strengthen relationships, and ensure Agoda remains the platform of choice for our supply partners across the region.

The Opportunity:

This is a high-impact, partner-facing role at the core of Agoda's Supply organization. As a Strategic Account Manager, you will own the end-to-end relationship with key accommodation partners  balancing relationship management, data-driven decision making, and business development to drive growth for both Agoda and its partners. You will have direct visibility into country-level performance and strategic initiatives, working closely with senior stakeholders internally and externally.​​​​​​​

What You’ll Do:

You will be the primary point of contact for Agoda's key supply partners, responsible for nurturing long-term relationships while identifying and acquiring new sources of supply and product offerings.

• Develop and maintain long-lasting relationships with key supply partners to enable Agoda's growth in the region.
• Maintain regular, meaningful engagement with partners to ensure alignment, satisfaction, and mutual value creation.
• Analyze large datasets to identify trends and propose tailored solutions that drive partner performance.
• Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda's business within your territory.
• Train and inform partners on both new and existing Agoda technologies, tools, and commercial models.
• Prepare compelling materials and proposals to support business growth during partner meetings and negotiations.
• Respond to partner requests in a timely and effective manner, ensuring a high standard of service and follow-through.
• Gain buy-in from relevant internal and external stakeholders to execute strategies and launch promotional campaigns that enhance productivity and competitiveness.
• Leverage Agoda's product offerings to match market demands and maximize conversion of passive customers into active ones.
• Deliver on country KPIs, growth targets, and strategic initiatives.
• Support the Area Manager in preparing country-level reporting for senior stakeholders.

Required Qualifications:

• Bachelor's degree in business, commerce, or a related field.
• Minimum 5 years of experience in account management, business development, or a related commercial role.
• Strong interpersonal and communication skills, with the ability to influence both internal and external stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Proven track record of building and maintaining long-term client or partner relationships.
• Team player with a professional, results-driven attitude and strong work ethic.
• Adaptable and comfortable working in a fast-paced, constantly evolving environment.
• Fluency in English.

Preferred Qualifications:

• Proficiency in Arabic.
• MBA or master's degree.
• Experience in the travel, hospitality, or OTA industry.
• Background in internet or e-commerce businesses.

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