Strategic Account Manager (Brisbane)

Founded in New Zealand in 2017, Timescapes is a visual progress tracking solution for complex construction projects. Our mission is to simplify construction through shared visibility. Customers love Timescapes because it helps them stay on schedule, validate construction claims and communicate progress more effectively.

We're used by some of the largest construction firms across Australia, Canada, New Zealand and the United States. It's a fast, intuitive platform that gives site teams continuous visibility of what's actually happening on the ground.

As a Strategic Account Manager, you'll be responsible for meeting and exceeding customer specific and portfolio level annual recurring revenue targets within a named list of key accounts, mostly Tier 1 & 2 general contractors in Australia. This is a hunter role first: your named account list will include net-new Tier 1 & 2 GCs you'll need to break into cold by leveraging your industry connections and self-sourcing pipeline, as well as existing customers you’ll expand and grow. You will establish and nurture deep, long-term relationships, create project team and head-office-level partnerships and drive company-wide adoption of Timescapes, while working closely with Customer Success Managers to ensure the success of individual projects. Your goal is to open new doors to land, then expand Timescapes’ footprint and revenue within these key accounts by becoming a trusted partner at every level, from project teams to executive leadership.

• Strategic Account Management: Develop and execute comprehensive account plans for a select list of new and existing strategic accounts, resulting in the attainment of account specific ARR retention and expansion targets. This includes identifying key stakeholders at the head-office level and creating a strategy to build relationships across all relevant departments, from project teams to executive leadership.
• Partnership & Relationship Building: You will become a trusted advisor who strategically guides our Tier 1 & 2 customers toward adopting or renewing a partnership model with Timescapes through an Enterprise Wide Agreement. You’ll be the primary point of contact for head-office decision-makers, fostering relationships with key personas such as C-suite, Digital/Innovation teams, and senior/regional project leaders. You'll champion the company-wide adoption of our solutions and lead the negotiation of enterprise wide agreements.
• Cross-Functional Collaboration: Serve as the central hub for your strategic accounts, coordinating efforts with internal teams including Solutions Consulting, Marketing, and Customer Success to ensure a seamless customer journey and drive significant revenue growth.
• Industry & Domain Expertise: Leverage your deep knowledge of the construction industry and technology to have credible, high-level conversations with Digital/Innovation teams and senior leadership. You will be seen as a thought leader who understands their business challenges, not just a product seller.
• Forecasting & Target Achievement: Accurately forecast revenue growth and pipeline activity for your strategic accounts individually and at a portfolio level. Consistently work toward meeting and exceeding revenue targets by driving both new business and expansion opportunities within your named account list, and effectively balancing your focus on the delivery of month to month new project revenue and establishing long-term, mutually beneficial enterprise wide agreements.
• CRM Management & Data Quality: Leverage AI tools to maintain and update all sales activities, customer interactions, and account plans within the CRM (HubSpot) to ensure data integrity, facilitate reporting, and support accurate sales forecasting.

• Revenue Quota Achievement: New project revenue vs target, ARR vs target at the portfolio and individual customer level
• Number of Enterprise Agreements signed
• Average Contract Duration 
• Average Deal Value
• Activity & Funnel Metrics
• Weighted Pipeline Coverage

• 6-10+ years of experience in a new business or strategic account sales role, ideally within technology or Software as a Service (SaaS).
• Proven success managing complex enterprise sales cycles, cultivating deep, long-term relationships with C-suite and senior leadership and negotiating enterprise wide agreements. Ability to balance this strategic sales capability and experience with a faster, month to month new project-level deal cadence.
• Demonstrable experience and existing network within the Australian construction industry, particularly with Tier 1 & 2 general contractors in Queensland.
• Deep domain expertise in construction technology or a related field, with the ability to confidently discuss industry trends, challenges, and solutions with senior stakeholders.
• Strong understanding of sales methodologies and qualification frameworks.
• Experience collaborating with internal teams (e.g. Solutions Consulting, Customer Success, Product, Marketing) to drive account-wide success.

Our team tells us what they value most: the people, the product, the trust, and the opportunity to do work that actually matters. We have built that culture deliberately and we look for it in every hire we make.

We take care of our people. That means an annual Health & Wellbeing allowance, parental leave top-up to 16 weeks, Mental wellbeing support through Clearhead, and a real commitment to your learning and development.

If you are looking for a place where your work ships into the real world, where the team is small enough that your contributions matter, and where the mission is clear, we would love to hear from you.

These are not aspirational. They are how we show up every day.

Customer value comes first

Our ability to succeed as a business is directly connected to the value we deliver to customers. To create value for them, we need to first understand them really well.

Act with intent

Great outcomes aren't achieved by accident, but rather through thoughtful and deliberate action. We think critically, and everything that we do, we do for a reason.

1% better every day

While reliability is important, it can also make us complacent. Relentless and rapid improvement is essential if we want to earn the right to keep growing our business. What seems like a small improvement each day compounds over time.

Simple, but not easy

We always strive to achieve simplicity, whether in the solutions we create for customers, the processes we build, or our communications within the company. However, we don't shy away from complexity, and we accept that achieving simplicity requires intense effort.