ABOUT THE ROLE:
We are looking for a strategic and consultative Strategic Account Manager to join our Global Account Management team in AMER. This role is focused on nurturing and expanding Talon.One’s most valuable enterprise client relationships—including global brands like Adidas, H&M, and Sephora. You’ll serve as a trusted advisor, responsible for driving growth, retention, and satisfaction across a portfolio of high-value accounts.
ABOUT THE TEAM
The Global Account Management team is a key driver of Talon.One’s international growth, focused exclusively on the retention and commercial expansion of our most strategic global enterprise customers. Led by our Director of Strategic Account Management, the Americas team currently consists of three experienced Strategic Account Directors, each responsible for managing and growing a defined portfolio of top-tier clients.
We act as internal champions for our clients — building deep, influential relationships with senior stakeholders and collaborating cross-functionally with Customer Success, Sales, Product, and Engineering to deliver a seamless customer experience. Our mission is to ensure every strategic account maximizes the value of Talon.One’s platform—delivering measurable business results and building long-lasting partnerships.
This is a remote role; however, you must be located within commuting distance of one of our US hubs: New York, Boston, Chicago, Denver, or San Francisco. This role also requires travel, estimated at 25–40% of the time to meet key clients in-region.
ONCE YOU ARE HERE YOU WILL:
- Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth.
- Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units).
- Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
- Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders.
- Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution.
- Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value.
- Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture.
- Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets.
- Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops.
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 8+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships.
- Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies.
- Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal).
- Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships.
- Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability.
- Background in e-commerce or B2C marketing tech is a plus.
- Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude.
- Excellent communication and presentation skills - both written and verbal English.
- While not required, fluency in other languages (especially Spanish) is strongly preferred.
- Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience.
- $1,200 annual learning budget
- Manage your own time off with our flexible PTO policy
- $350 home office setup budget, a $50 monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
- Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
- We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage
The estimated total compensation for this role is $220,000-260,000 OTE, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Find out more about our Candidate Privacy Policy.
Skills Required
- 8+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships
- Experience managing large, matrixed client organizations across business units, stakeholders, and geographies
- Experience developing and executing strategic account plans
- Experience owning commercial growth targets, including upsell, cross-sell, and renewals
- Strong business acumen and ability to influence decision-making and build executive-level relationships
- Ability to lead cross-functional collaboration with Customer Success and Solution Engineering teams
- Excellent written, verbal, communication, and presentation skills
- Entrepreneurial mindset with strategic thinking and hands-on problem-solving ability
- Background in e-commerce or B2C marketing technology
- Bachelor's degree in Business, Marketing, Engineering, or a related field, or equivalent experience
- Located within commuting distance of a US hub in New York, Boston, Chicago, Denver, or San Francisco
What We Do
Talon.One is building the world’s most sophisticated, API-based Promotion Engine. That means we provide the entire backend and user interface our clients need to build loyalty programs, generate coupons, track referrals, create bundles, and really any other promotion solution they can imagine — all using our rule-based engine. We believe that rewarding customers and creating incentives are an essential part of building meaningful relationships and we want to make rich, scalable promotion tools available to marketers in companies of all sizes. From our HQ in Berlin, to our offices in Boston, Birmingham and Singapore, Talon.One is made up of over 96 people from over 40 nationalities. Despite our different origins and our spread across the globe, we all have a few things in common — we love creative problem solving, we value independent thought and we want to give developers and marketers the tools they need to create promotions from scratch in a simpler, more intuitive way.
Why Work With Us
Talon.One is the first all-in-one Promotion Engine, and our technology is now the gold standard for promotion micro services. We’re strong advocates of flexibility in our product and the same is true in our working lives. We don’t believe that your job has to be the most important thing in your life. Everyone has unique reasons to feel inspired by
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