The Strategic Account Manager is an experienced account manager responsible for proactively developing client relationships to sustain and increase revenue. Duties include handling customer inquiries, finding solutions, and working relentlessly with other departments to ensure an exceptional customer experience. Focus is primarily on larger or strategic, key accounts and partnerships.
Major Responsibilities:
- Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive, consistent engagement and regular business reviews, solution discussions, and strategic planning.
- Partner with customers to understand business goals, identify challenges, and deliver solutions that drive long-term success
- Manage renewals through completion, including pricing discussions, contract negotiations, contracting activities, and identifying cross-sell and upsell opportunities.
- Manage contract negotiations, pricing discussions, and identify cross-sell and upsell opportunities
- Establish customer success goals, coordinate successful onboarding, monitor account health, and accelerate customer time-to-value
- Drive ongoing product adoption and customer engagement to support retention and long-term growth
- Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs and deliver an exceptional customer experience
- Provide strategic insights, presentations, and recommendations that strengthen customer relationships and business outcomes
- Maintain accurate account documentation while managing multiple priorities in a fast-paced, results-driven environment
Education & Experience:
- 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role required
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
- Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities
- Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills
- Excellent written and verbal communication, presentation, negotiation, and interpersonal skills
- Demonstrated ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes
- Strong analytical and organizational skills with the ability to manage multiple competing priorities and work independently in a results-driven environment
- Proficiency with spreadsheet, presentation, CRM, and data analysis tools
- Continuous learner with a collaborative, customer-focused mindset and a passion for creating mutually beneficial outcomes
- Demonstrated initiative, accountability, and persistence with the ability to independently drive customer outcomes in a fast-paced, results-driven environment.
Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US), and offices in the United Kingdom, across Europe, and in India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Skills Required
- 3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role
- Experience managing strategic customer relationships, renewals, contract negotiations, and driving revenue growth
- Demonstrated consultative selling, customer lifecycle management, and solution-oriented problem-solving skills
- Excellent written and verbal communication, presentation, negotiation, and interpersonal skills
- Proficiency with spreadsheet, presentation, CRM, and data analysis tools
- Strong analytical and organizational skills with the ability to manage multiple competing priorities independently
- Demonstrated ability to identify customer needs and uncover expansion opportunities for cross-sell and upsell
- Demonstrated initiative, accountability, and persistence in a fast-paced, results-driven environment
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
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