The Strategic Account Manager is responsible for managing and growing relationships with Fortune 1000 customer accounts to drive retention, renewals, and revenue growth. This role focuses on delivering an exceptional customer experience through proactive account management, solution-oriented problem solving, and close collaboration with internal teams. The ideal candidate is highly organized, consultative in nature, customer-focused, and skilled at identifying opportunities for account expansion while ensuring clients achieve value from Lightcast's products and services.
Major Responsibilities:
Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities.
Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs.
Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes, leading to increases adoption, upsells through negotiations and renewals.
Identify and execute cross-sell and upsell opportunities to increase account revenue.
Establish customer-specific success goals and ensure successful onboarding experiences.
Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction.
Resolve customer issues and collaborate with internal teams to deliver exceptional customer support.
Maintain a high level of activity while effectively managing multiple priorities in a results-driven environment.
Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.
Education and Experience:
Bachelor's degree or equivalent relevant education and experience.
6+ years of experience in account management, customer success, sales, or related customer-facing roles, or as an HR practitioner or consultant that leveraged labor market data to drive business outcomes.
Experience managing strategic or enterprise-level accounts in a B2B environment.
Strong background in customer relationship management, account renewals, cross-selling, and upselling.
Experience with Talent Acquisition, recruiting, strategic workforce planning, HR or HR tech is preferred.
Advanced proficiency with spreadsheet, presentation.
Excellent communication, customer service, negotiation, analytical, and problem-solving skills.
Demonstrated ability to collaborate across teams and manage multiple priorities effectively.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Skills Required
- Bachelor's degree or equivalent relevant education and experience
- 6+ years of experience in account management, customer success, sales, or related customer-facing roles
- Experience managing strategic or enterprise-level accounts in a B2B environment
- Strong background in customer relationship management, account renewals, cross-selling, and upselling
- Experience with Talent Acquisition, recruiting, strategic workforce planning, HR or HR tech
- Advanced proficiency with spreadsheet and presentation software
- Excellent communication, customer service, negotiation, analytical and problem-solving skills
- Demonstrated ability to collaborate across teams and manage multiple priorities effectively
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
