The Strategic Account Leader (SAL) is responsible for driving engagement with customers in order to Increase revenue and profit. This is done by owning an in depth understanding of the customer, and providing solutions tailored to customer needs, achieving sales targets in all product categories and positioning Staples with key executives and decision makers. This position also requires knowledge of key product categories including Office Supplies, Furniture, Facilities and Break Room Supplies, Technology and Print. The SAL will be expected to lead the interactions with customers, other internal departments (Customer Service, Sales Operations, Marketing, Digital etc) and all levels of the Staples organization to meet customer needs and established targets.
Specifically, You Will:
Develop and execute comprehensive account strategies to drive revenue growth and delivering on sales targets across multiple product categories.
Build and maintain strong relationships with key executives and decision-makers, providing tailored solutions to meet customer needs.
Expand relationships into all facets of the customer environment to drive creative and new partnership opportunities
Work closely with diverse teams, including Customer Service, Sales Operations, Marketing, and Digital, to deliver exceptional customer solutions. Leverage technologies to enhance customer engagement and drive efficiency.
Utilize your deep understanding of the banking sector and expertise in key product categories, including Office Supplies, Furniture, Facilities, Technology, and Print to drive net new opportunities for Staples.
Some of what you need:
Exceptional presentation skills with the ability to create and deliver compelling presentations to diverse audiences.
Proven experience engaging with senior-level executives (Director, VP, C-Suite).
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Expertise in consulting, solution presentation, negotiation, and advanced account management.
Three to Five years’ experience in business development would be an asset.
Proven track record of delivering to sales targets and overachieving plan.
Deep understanding of the banking sector, and its unique challenges would be an asset.
Minimum of five (5) years’ experience in a lead account management role supporting large market or Fortune 500 customers.
Base salary plus commission
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
#MakeAnImpact
About Us
Skills Required
- Minimum of five (5) years' experience in a lead account management role supporting large market or Fortune 500 customers.
- Proven track record of delivering to sales targets and overachieving plan.
- Proven experience engaging with senior-level executives (Director, VP, C-Suite).
- Exceptional presentation skills with the ability to create and deliver compelling presentations.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Expertise in consulting, solution presentation, negotiation, and advanced account management.
- Three to Five years' experience in business development.
- Deep understanding of the banking sector and its unique challenges.
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
