incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.
Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.
We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.
The TeamOur Enterprise Sales team is made up of seasoned SaaS sales professionals who thrive on closing complex deals and building lasting relationships. They aren’t just salespeople - they’re strategic partners, product evangelists, and problem solvers all rolled into one.
We're looking for experienced sales professionals who can navigate the intricacies of enterprise sales cycles, articulate our value proposition to C-level executives, and consistently exceed targets.
This role is for someone with proven experience strategically acquiring and growing major enterprise accounts. If you’re inspired by the chance to influence how the world’s leading brands transform their incident management practices with AI-driven solutions, you’ll fit right in and help shape our continued growth within the Enterprise segment.
Intercom, Etsy, Miro, HashiCorp and StubHub are just a few of our loving customer base that is growing by the day.
What you’ll be doing:Joining a VC-backed start-up to build a new category with a product that has strong market fit and the ability to modernize how large enterprises approach incident management.
Acquiring and growing our largest enterprise accounts by demonstrating exceptional planning, discipline, creativity, and determination.
Delivering impactful product demos, gathering customer feedback, and collaborating with product teams to drive innovation and solve unique enterprise-specific challenges.
Working as a team to continuously improve enterprise focused sales processes, drive positive change, and maintain adaptability in a fast-paced, growth-oriented environment.
Partnering with colleagues where sales isn’t an afterthought but a central focus of the business strategy, and something we believe will ultimately drive the company’s success.
Extensive enterprise sales experience selling to technical stakeholders, demonstrated through successful acquisition and expansion of Fortune 500 customers.
Proven track record of securing new business deals with $1-5M+ ACV, navigating ambiguous organizational structures with multiple decision makers and complex procurement processes.
Exceptional strategic prospecting experience, with an extensive track record of orchestrating creative strategies to break into major accounts.
Exceptional ability to craft compelling business cases with prospects and customers, building consensus across stakeholders and developing strong internal champions
Comfort working in a dynamic, fast-paced environment, managing ambiguity, and proactively driving initiatives forward to win as a team.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
Top Skills
What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads?
We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
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