Strategic Account Executive
Location: Telford Head Office – Hybrid (minimum 3 days in the office)
Hours: Monday to Friday, 9:00am – 5:30pm
Contract: Permanent / Full Time
Great relationships. Great opportunities. Great careers.
At Lyreco, we're about empowering people to create great – and we're looking for a Strategic Account Executive to join our Corporate team.
Are you passionate about delivering great customer service, building strong relationships and spotting opportunities to grow accounts? This could be the role for you!
You'll play a key role in supporting our strategic customers, working closely with our Strategic Account Managers to deliver tailored workplace solutions, strengthen customer relationships and identify opportunities for growth.
What you'll be doing
- You'll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.
- Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.
- Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.
- Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.
- Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.
- Manage account administration, maintain accurate customer information and prepare business reports and documentation.
- Identify ways to improve processes and enhance the overall customer experience.
What we're looking for
- We're looking for someone who is customer-focused, commercially minded and enjoys making things happen. You'll be organised, proactive and confident in building relationships with customers and colleagues.
- You'll bring:
- Experience in a customer service or inside sales environment, with the confidence to promote products and identify sales opportunities.
- Excellent communication and relationship-building skills.
- Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
- A proactive, self-motivated approach, with the ability to work independently and as part of a team.
- Good Microsoft Office skills. Experience with Excel formulas and pivot tables would be an advantage.
- Flexibility to travel occasionally within the UK when required.
What we offer
At Lyreco, we believe in creating a workplace where our people feel valued, supported and empowered to grow. You'll be joining a collaborative team with opportunities to develop your skills and progress your career.
Our benefits include:
- 31 days' holiday, including bank holidays.
- Hybrid working, with the opportunity to work from home.
- Company pension and life assurance.
- Two fully paid community volunteering days each year.
- Grow Our Own Talent Programme, supporting internal career development.
- Employee referral scheme and long service awards.
- Cycle to Work Scheme, retail discounts and eye care vouchers.
- Career break opportunities after three years' service.
- Sports & Social Club, offering discounted trips and excursions.
Ready to join us?
If you enjoy building customer relationships, spotting commercial opportunities and making a real difference to the customer experience, we'd love to hear from you.
Apply now and help us create something great!
At Lyreco, we're committed to creating an inclusive workplace where everyone feels valued and respected. We embrace equality, diversity and inclusion and welcome applications from people who reflect the diversity of our communities.
We're also committed to the wellbeing of our people and the sustainability of our environment.
Please note that agency CVs will not be accepted.
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Skills Required
- Experience in a customer service or inside sales environment
- Excellent communication and relationship-building skills
- Strong organizational skills and ability to manage multiple priorities and deadlines
- Proactive, self-motivated approach with ability to work independently and as part of a team
- Good Microsoft Office skills
- Experience with Excel formulas and pivot tables
- Flexibility to travel occasionally within the UK
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change. To learn more about Lyreco – check out our website
