We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on Meritain Health’s pharmacy business, Meritain Pharmacy Solutions.
Position Summary
Develops and implements account management and cross/up sell strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customers in assigned business segments, products, and geographies for a base of large market or multi-product and geography accounts.
Serves as the primary interface for all products and services and creates demand for the organization's products and services by raising their profile with customers.
Fundamental Components:
Develops and executes account management strategy for a strategic, multi-geography or high tier book of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external senior or executive levels decision makers.
Develops and executes the renewal process ensuring appropriate margins and customer/membership retention targets are achieved. Prepares client for renewal by explaining cost drivers of benefit plan, offers solutions to reduce costs, delivers renewal to client and producer. Formulates complex financial decision recommendations and presents them to management. Supports New Business Sales team with finalist meetings for new business.
Assesses the competitive environment and develops sales strategies to capitalize on market opportunities and drive a competitive advantage.
Develops and maintain and executes strategic cross-functional annual business plan and account strategy by customer that reflects the customer’s business objectives and how Aetna solutions align with those objectives to achieve our operational, financial, network, clinical and relationship initiatives (internal and external version). Retains and cultivates a profitable book of business by coordinating the renewal process.
Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.
Responsible for Customer Strategy & Relationship Management for day-to-day contacts, senior management, and key decision makers – ensure multi- threaded throughout the organization - also leads/manages the Producer Relationship for this customer.
Understands industry trends, market dynamics and able to tie these levers to the Customer's/Account Strategy.
Leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)
Directly accountable for retention of assigned portfolio (persistency and renewal goals), owns the financial management of their assigned book. Owns, manages, and coordinates renewal strategies. Drives/executes on upsell activities.
Supports New Business Sales team with finalist meetings for new opportunities.
Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio. Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services. Leads Presentations with clients.
Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings
**In addition to a base salary, this position is also eligible for Sales Incentive Compensation**
Required Qualifications
3-5 years of relevant healthcare industry experience.
Ability to travel 25% – 50%.
Ability to leading open enrollment strategy, including on-site client meetings.
Strong communication skills.
Communication experience with C-suite level individuals.
Monitoring and reporting results of Performance Guarantees.
Preferred Qualifications
Previous Client Management experience with a Health plan carrier.
Previous Client Management experience with a pharmacy benefit manager (PBM).
3 – 5 years of experience of relevant pharmacy industry experience.
Education
Bachelor's degree in business or equivalent work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,400.00 - $151,898.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3-5 years of relevant healthcare industry experience
- Ability to travel 25% - 50%
- Ability to lead open enrollment strategy, including on-site client meetings
- Strong communication skills
- Communication experience with C-suite level individuals
- Monitoring and reporting results of Performance Guarantees
- Bachelor's degree in business or equivalent work experience
- Previous client management experience with a health plan carrier
- Previous client management experience with a pharmacy benefit manager (PBM)
- 3-5 years of relevant pharmacy industry experience
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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