Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive - ISV.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
Reporting to the RVP, ISV Sales APAC, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers in India. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Responsibilities
In this role, you’ll:
- Work closely with Twilio executives, compliance, go to market and product marketing to build and implement ISV strategies to increase Twilio’s market share and brand awareness.
- Manage and expand some of our most important customer accounts, including financial services, high growth technology, logistics, and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue through upsell and cross sell, gross margin, and gross profit results.
- Master creating pricing proposals, negotiating terms and managing the contract process.
- Able to balance challenging priorities and handle multiple projects/deals.
- Develop and execute on a comprehensive territory plan.
- Engage in consultative sales cycles with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
- Accurately forecast your opportunities, consistently achieve goals and maintain up to date and accurate data within CRM.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 8+ years of proven quota success in a sales/ISV sales role.
- Deep knowledge of of India market
- Successful track record of personally selling and closing solutions to software companies, telcos, system integrators or resellers
- Technically savvy and good understanding of SaaS solutions
- Demonstrated success by achieving quota on a consistent and predictable basis
- Strong experience identifying, mapping and prospecting key prospects
- Ability to drive the sales process from internal leads to qualifying new prospects and handling deals to closure
- Excellent presentation and negotiation skills
- Strong interpersonal and communication skills
- Ability to build strong relationships with decision makers and C-level Executives
Desired:
- A Bachelor’s degree or equivalent experience
- Telco/CPaaS experience is highly desirable
- Experience selling SaaS/CPaaS/Telco solution selling to a technical and business audience
- An understanding of the cloud computing/communications business model
Location
This role will be Remote, based in Singapore
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Twilio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twilio and has not been reviewed or approved by Twilio.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, and vision alongside disability and life insurance. Mental health programs and covered therapy sessions reinforce the depth of coverage.
-
Parental & Family Support — Parental leave is noted as generous for both birthing and non-birthing parents, complemented by family medical leave and adoption support. Fertility assistance with meaningful lifetime caps further supports family-forming needs.
-
Leave & Time Off Breadth — Remote-first flexibility is paired with unlimited PTO, sick time, company-wide breaks, and paid volunteer hours. These policies signal broad time-off options that support work-life balance.
Twilio Insights
Similar Jobs
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
