Strategic Account Sales Director
The Strategic Account Sales Director is responsible for developing and executing strategic account plans that address client challenges and business objectives. This role defines long-term goals for assigned accounts, builds trusted customer relationships, identifies growth opportunities, and facilitates strategic discussions with clients. The Strategic Account Director will lead and participate in industry discussions and seminars, coordinate customer engagement in industry-specific events, and collaborate with subject matter experts and vendor partners to architect effective solutions.
This role is accountable for delivering profitable revenue growth, expanding service offerings, and ensuring long-term account retention. Deep expertise in the retail grocery industry is essential.
Job Duties and Responsibilities Strategic Thought Leadership and Differentiation- Serve as an industry subject matter expert by facilitating strategic planning discussions with customers and participating in industry forums, discussions, and seminars.
- Share and apply industry best practices with prospective customers and peer Account Directors.
- Lead and facilitate high-quality quarterly business reviews and annual strategy sessions, engaging appropriate subject matter experts.
- Research client organizations and prepare insightful questions to uncover key challenges and opportunities.
- Translate customer-specific needs into actionable solutions by connecting industry trends, financial analysis, and strategic priorities.
- Collaborate with the Digital Solutions Center to identify and address portfolio gaps needed to achieve client outcomes.
- Build and deepen relationships at all levels within the customer organization to drive continued growth.
- Identify key line-of-business stakeholders and understand how departmental goals align with—or differ from—overall account objectives.
- Develop and deliver relevant, value-driven content to department leaders, providing updates on account initiatives and outcomes.
- Confidently articulate successful solution integrations and demonstrated customer outcomes.
- Share internal and external best practices through account summaries, case studies, and press releases.
- Secure customer references and testimonials.
- Maintain relevant industry certifications and knowledge.
- Own and achieve annual revenue and profit targets with a focus on sustainable, long-term growth.
- Develop comprehensive business plans for assigned accounts, including both one-year and three-to-five-year strategic growth roadmaps.
Education, Experience, and Certifications
- Bachelor’s degree or equivalent professional experience.
- Industry-recognized certifications preferred.
- Minimum of 5 years of industry-specific experience; leadership experience preferred.
- Minimum of 5 years of successful sales experience.
- Experience working with executive-level leaders within Fortune 1000 organizations.
- Proven experience driving services growth.
- Strong business acumen and professional maturity.
- Executive presence and credibility with senior stakeholders.
- Excellent follow-up, negotiation, and influencing skills.
- Commitment to ongoing professional development.
- Demonstrated industry expertise.
- Proven ability to collaborate effectively to build influence and drive results.
- Exceptional verbal, written, and presentation communication skills.
- Proactive mindset with the ability to generate creative solutions.
- Strong relationship-building skills across internal and external stakeholders.
- Current knowledge of Ricoh offerings and solutions.
- Solid understanding of solution design processes.
- Strong technical and application knowledge within the industry.
- Primarily office-based work environment with standard lighting, temperature, and noise levels.
- Work assignments are varied and require the ability to interpret, analyze, and communicate complex information.
- Minimal physical effort required; work is largely sedentary but may include occasional walking, standing, bending, reaching, or lifting objects under 10 lbs.
- Moderate dexterity required, including regular use of a computer, keyboard, calculator, and basic office tools.
- Travel required approximately 30%, including occasional overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
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