Strategic Account Director

We seek a dynamic Strategic Account Director to own a portfolio of customer relationships across Brazil and Spanish-speaking LATAM markets. This role is focused on driving product adoption, providing strategic guidance, and identifying upsell and cross-sell opportunities within existing accounts. You’ll act as a client's partner and advisor, helping them get the most out of SensorTower’s platform while ensuring high satisfaction and long-term retention. This position is ideal for someone proactive, commercially minded, and passionate about customer success in a data-driven SaaS environment.

What the Strategic Account Director will do:

• Manage a portfolio of existing SensorTower customers across the LATAM region. 
• Build trusted relationships with key contacts and stakeholders at various levels, from individual users to decision-makers. 
• Drive product adoption through onboarding support, training, and regular value-based check-ins. 
• Monitor product usage and client engagement to identify risks and opportunities. 
• Develop strategic account plans to support retention, expansion, and advocacy. 
• Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities. 
• Deliver business reviews, performance analysis, and relevant industry insights tailored to each client. 
• Maintain accurate customer records and forecasts using Salesforce and other internal tools. 
• Provide ongoing feedback to internal teams based on customer needs and industry trends.

Experience and skills we are looking for:

• Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space. 
• Based in Brazil, fluent in both Portuguese and Spanish (written and spoken). 
• Proven ability to manage and grow a portfolio of business customers, especially in the LATAM region. 
• Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable. 
• A substantial advantage is familiarity with SensorTower or comparable tools. 
• Comfortable working with tools like Salesforce, Clari, and customer success platforms. 
• Excellent communication, relationship-building, and presentation skills. 
• Track record of contributing to customer satisfaction, retention, and account growth.