The Role
Provide customer service for a defined account base, coordinate across departments to develop profitable lanes, solicit outbound freight, enter and dispatch loads, create freight bills and EDI info, schedule appointments, monitor loads for service issues, review scorecards, and communicate concerns to operations and sales.
Summary Generated by Built In
Job Summary & Responsibilities
POSITION SUMMARY
Provides customer service within a defined customer base while conferring with necessary departments across the organization to
ensure customer expectations are met.
ROLE AND RESPONSIBILITIES
* Manages customer base and provides service that meets or exceed expectations.
* Coordinates with various departments in order to develop and maintain profitable traffic lanes.
* Solicits outbound freight for both primary and secondary lanes.
* Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the
customer with any necessary EDI information.
* Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity.
* Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered.
* Discusses customer issues and concerns with the appropriate operations and sales departments when necessary.
* Monitors customer specific trailer poos and confers with appropriate personnel as needed.
* Reviews customer scorecards with customer development leaders and makes recommendations accordingly.
* Manages multiple priorities and deadlines.
* Receives and carries out instructions.
* Manages regular and predictable attendance.
* Performs other duties as assigned
Preferred QualificationsProvides customer service within a defined customer base while conferring with necessary departments across the organization to
ensure customer expectations are met.
ROLE AND RESPONSIBILITIES
* Manages customer base and provides service that meets or exceed expectations.
* Coordinates with various departments in order to develop and maintain profitable traffic lanes.
* Solicits outbound freight for both primary and secondary lanes.
* Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the
customer with any necessary EDI information.
* Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity.
* Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered.
* Discusses customer issues and concerns with the appropriate operations and sales departments when necessary.
* Monitors customer specific trailer poos and confers with appropriate personnel as needed.
* Reviews customer scorecards with customer development leaders and makes recommendations accordingly.
* Manages multiple priorities and deadlines.
* Receives and carries out instructions.
* Manages regular and predictable attendance.
* Performs other duties as assigned
REQUIRED SKILLS/ABILITIES
* Excellent verbal and written communication skills
* Solves problems and makes decisions independently and proactively
* Proficient with Microsoft Office Suite or related software
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or one to two years of related experience and/or training; or equivalent combination of education and experience
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 25 lbs. at times.
* Ability to travel as needed.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver's license as required by manager
* Excellent verbal and written communication skills
* Solves problems and makes decisions independently and proactively
* Proficient with Microsoft Office Suite or related software
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree; or one to two years of related experience and/or training; or equivalent combination of education and experience
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 25 lbs. at times.
* Ability to travel as needed.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver's license as required by manager
Skills Required
- Excellent verbal and written communication skills
- Problem solving and ability to make decisions independently and proactively
- Proficient with Microsoft Office Suite or related software
- Bachelor's degree or one to two years of related experience and/or training or equivalent combination
- Ability to travel as needed
- Must be able to lift up to 25 lbs
- Valid driver's license as required by manager
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The Company
What We Do
Crete Carrier Corporation is one of the largest privately-owned American trucking companies, headquartered in Lincoln, Nebraska. The company provides a full spectrum of nationwide freight transportation services across the contiguous United States through its three specialized divisions: Crete Carrier, which focuses on dry van services; Shaffer Trucking, specializing in refrigerated transport; and Hunt Transportation, which provides flatbed services for various commodities.
