- To be the main, regional contact for Linde MH UK’s short-term rental customers and sales team
- To develop trusted partnerships with Linde MH UK’s short-term rental customers
- To ensure that all enquiries and leads are handled and followed up effectively, resulting in maximum order conversion and customer satisfaction
- Source, plan, and administer short-term hire enquiries according to agreed processes
- Collaborate with sales, workshops, asset team, and transport to schedule workload to meet customer’s expectations and our own commercial business requirements
- Organise and administer off hires, terminate agreements, field based off hire inspections and ensure equipment is collected in the required timeframe
- Monitor and process supplier invoice queries within rental control
- Monitor and process inbound customer invoice queries within rental control
- Ensure all administrative tasks are actioned and up to date
- To handle any customer complaints or dissatisfaction in accordance with agreed process
Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.
Tasks and Qualifications:The ideal candidate for this role will:
- Be driven to deliver excellent customer service at all times
- Possess commercial acumen
- Be able to work from own initiative
- Be a team player
- Maintain excellent relationships with internal and external colleagues
- Be self-motivated and flexible
- Be committed to own learning and development
- Be honest, reliable, and approachable
- Possess strong administration, planning, organisation, and prioritisation, skills
- Be an excellent communicator, responder, and able to adapt and flex to unexpected situations
- Be IT literate - a good working knowledge of SAP K1SS, Microsoft Word, and Excel is desired
- Be numerate and literate, clear and analytical decision maker
- Understand and follow company policies and procedures and work in a structured way
- Possess the drive, determination and tenacity to hit financial and operational targets
- Be able to learn to have a fundamental understanding of material handling equipment and applications
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What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
