Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast-paced retail environment.
You lead by example, inspire your team through coaching and development, and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability, and a vibrant store culture where results and service excellence go hand in hand.
Key Responsibilities:
- Lead your store to success by driving sales, profitability, and productivity across all channels.
- Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
- Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
- Resolve customer concerns with empathy, urgency, and professionalism.
- Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
- Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
- Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
- Oversee daily operations including inventory management, payroll, and loss prevention.
- Ensure visual merchandising and store presentation meet brand standards and inspire customers.
- Optimize staffing and scheduling to meet business demands and deliver seamless service.
- Foster a welcoming, inclusive environment where every team member feels valued and empowered.
- Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
- Serve as a brand ambassador, representing Coach in the store and throughout the community.
Requirements
- 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus. A combination of education and experience will be considered
- A passion for leading people and building strong, motivated teams.
- A deep commitment to delivering best-in-class customer experiences that reflect Coach’s heritage and values.
- Strong business acumen with a focus on results and operational excellence.
- Exceptional communication and interpersonal skills that foster trust and clarity.
- Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.
- Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
- A collaborative spirit and the ability to build strong vendor and community relationships.
- Ability to work in a fast-paced environment,
- Strong English language proficiency. (for EU)
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Skills Required
- 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus
- Strong business acumen with a focus on results and operational excellence
- Exceptional communication and interpersonal skills
- Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools
What the Team is Saying
What We Do
A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
Gallery
Tapestry - Coach and Kate Spade Teams
Tapestry - Coach and Kate Spade Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
