We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.
Key Responsibilities- Act as the primary technical contact for customer operational issues, escalations, and service reviews.
- Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
- Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
- Plan and coordinate hardware/software upgrades and change activities.
- Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
- Deliver regular reports on asset health, incidents, capacity, and service improvements.
- Build strong customer relationships while ensuring SLA compliance and continuous service optimization.
Requirements
- 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
- Strong hands-on experience with Dell technologies:
- Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
- Compute: Dell PowerEdge Servers, MX Platform
- SAN: Connectrix, Brocade
- Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
- Knowledge of ITIL processes (Incident, Problem, and Change Management).
- Excellent communication, stakeholder management, and customer-facing skills.
- Dell certifications are a plus.
Skills Required
- 5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management
- Hands-on experience with Dell Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
- Hands-on experience with Dell Compute: PowerEdge Servers, MX Platform
- Hands-on experience with SAN technologies: Connectrix, Brocade
- Understanding of SAN, NAS, and Object Storage
- Experience with VMware
- Networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- Excellent communication, stakeholder management, and customer-facing skills
- Dell certifications
What We Do
DeepSource stands as a trusted partner for businesses seeking cutting-edge AI services in computer vision, natural language processing, and predictive analytics. With a particular focus on Arabic NLP and ChatGPT bot development, DeepSource is dedicated to empowering companies with groundbreaking solutions that streamline operations, optimize workflows, and enhance user experiences. Our commitment to excellence is evident in our approach to addressing a wide range of AI needs, from hiring top talent and managing end-to-end AI projects to providing tailored consulting and comprehensive training programs. DeepSource's team of experts is equipped with extensive knowledge and experience in various AI technologies, which enables them to develop and deploy advanced solutions across multiple industries. Our adaptive strategies and innovative methodologies allow businesses to stay competitive in today's rapidly evolving digital landscape
