Role Overview
- As the backup administrator, you will be responsible for backup operations, continual service improvement and vendor coordination. Your goal will be to maintain highly available, reliable, secure, and efficient backup environment for internal customers.
Key Responsibilities
- Oversee the end-to-end lifecycle of data protection services: Backup & Recovery, Solution Design, Implementation, and Migrations.
- Maintain and enhance backup environments to meet performance, availability, and compliance standards.
- Manage installation, configuration, and upgrades of backup software and hardware.
- Work extensively with Commvault, Veritas NetBackup, Cohesity, and related backup solutions.
- Manage and troubleshoot backups for applications including Oracle, MS-SQL, MySQL, MS-Exchange, VMware, NDMP etc.
- Utilize scripting skills to automate recurring backup and recovery tasks.
- Develop automated backup and recovery solutions using scripts or third-party tools.
- Operate in alignment with ITIL/ITSM processes: Incident, Change, Problem, and Configuration Management.
- Ensure compliance with audit requirements and backup/recovery process documentation.
Preferred Qualifications
- Proven expertise in Commvault, Rubrik and Cohesity.
- Relevant certifications in storage technologies (Commvault, Cohesity, Rubrik – at least two preferred).
- Experience in ITIL-based environments or similar operational frameworks.
Desirable Skills
- Experience in ITIL Service Design.
- Development and maintenance of solution roadmaps.
- Involvement in defining backup/recovery processes and audit support
Top Skills
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
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