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JOB
FUNCTION / SUMMARY:
Responsible for the technical administration and support of production storage systems and services. Participates in the development and implementation of high-performance, high-availability, and enterprise-class storage strategy and data life cycle management processes.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Performs storage Logical Unit Number-LUN creation/destruction and allocation/de-allocation via Storage Area Network-SAN Management software.
- Executes SAN Fabric director/switch zoning for new servers and storage devices.
- Manages storage related servers, software and devices.
- Responsible for the overall design and capacity planning for the consolidated storage environments implemented by the Operations and Technology Division as well as assisting with related budget planning.
- Troubleshoots and resolves problems relating to storage devices and connectivity to servers.
- Assists in the documentation of current and future storage environment.
- Manages storage-related database related environments.
- Ensures all storage related technologies are installed, configured and maintained in accordance with government regulations and bank policies/procedures governing day-to-day operations.
- Keeps abreast of storage laws, trends, and issues including current and emerging technologies and best practices; and educates and advises management on their relative importance and impact on bank operations. Recommends changes as appropriate.
- Incumbent is required to comply with all applicable federal, state and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
- Incumbent is responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
- Performs all other job related duties and special projects as assigned.
- Incumbent may have access to cash, customer accounts and/or sensitive and confidential information.
SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
- Information Technology related Bachelor of Science degree and 7 years of related experience or an equivalent amount of training and experience to such as a High School Diploma combined with 10 years of directly related experience
- EMC Proven Professional and MCSE Certification preferred
- 3 years of experience working with enterprise storage technologies such as storage arrays, Storage Area Networks (SAN) management software, virtualization software, fabric architecture, Fiber Channel (FC) switches, hubs, directors; Host Business Adapters-HBA utilities, Network Attached Storage-NAS and network file serving, and iFCP
- Experience with LAN/WAN/SAN leading edge technology, MS Terminal Services and other means of private wide-area communications for reviewing purposes, security models, automation of system-to-system communication and monitoring
- 2 years of experience with Microsoft Window enterprise operating systems
- Experience with networking principles such as IP communication, OSI model, packet structure, load balancing equipment, and troubleshooting
- Excellent knowledge of backup, recover, and disaster recovery schemes, schedules and testing methodologies, storage data replication, snapshot, Redundant Array of Independent Disks-RAID and data movement software, enterprise tape libraries
- Good knowledge of hardware technologies and systems support – administration, configuration, troubleshooting, performance tuning, security and general maintenance
- Knowledge of applicable data retention practices and laws
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to provide after hours/on-call support. 24/7 Pager coverage for production down issues
- Ability to work under stress, manage multiple priorities and meet deadlines
- Ability to operate a keyboard if required to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to travel if required to perform the essential job functions. Overnight travel may be required about 10% of the time during the month
- Required to work for up to 8 consecutive hours in data centers with temperatures averaging 68 to 75 degrees with over 50% humidity
- Ability to us tools such as wire cutters, screwdrivers, wrenches, and telecommunications test equipment (optical and copper)
- Ability to lift/move/carry heavy computer equipment of approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight or use tools and can be accommodated without causing the department/division an undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
Skills Required
- Information Technology related Bachelor of Science degree and 7 years of related experience OR High School Diploma with 10 years of directly related experience
- EMC Proven Professional and MCSE Certification
- 3 years experience with enterprise storage technologies (storage arrays, SAN management software, virtualization software, fabric architecture, Fibre Channel switches, hubs, directors, HBA utilities, NAS, iFCP)
- Experience with LAN/WAN/SAN technologies, MS Terminal Services, private wide-area communications, security models, automation and monitoring
- 2 years experience with Microsoft Windows enterprise operating systems
- Experience with networking principles (IP communication, OSI model, packet structure, load balancing, troubleshooting)
- Knowledge of backup, recovery, disaster recovery, storage replication, snapshots, RAID, enterprise tape libraries and data movement software
- Ability to provide after hours/on-call support and 24/7 pager coverage for production issues
- Ability to travel overnight approximately 10% of the time
- Ability to lift/move/carry computer equipment of approximately 20 pounds and use hand tools (or be accommodated)
Hancock Whitney Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hancock Whitney and has not been reviewed or approved by Hancock Whitney.
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Healthcare Strength — Core coverage includes medical, dental, vision, telehealth, and FSAs, with options such as a PPO and a CDHP. The CDHP includes company HSA contributions, and multiple comments characterize medical coverage as good or worth the premium.
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Retirement Support — A 401(k) offers a company match plus an additional employer contribution, with a true-up and an ESPP available. This structure is presented as competitive for a regional bank.
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Leave & Time Off Breadth — Time away includes vacation, sick leave, volunteer time, and bonding leave for birth/adoption/foster placement. The program outlines 11 paid holidays and front-loaded sick time, with vacation accruals that increase by role/tenure.
Hancock Whitney Insights
What We Do
We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas. Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers. Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.
