Status Coordinator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

• Coordinate and manage visibility and communication between manufacturers, upfit vendors, driveaway vendors, onboarding/staging partners, and both internal and external clients regarding the status of vehicles and equipment from order through final delivery.
• Research the status of vehicles with manufacturers and/or upfitters using work buckets, OEM/vendor websites, and reporting tools to ensure targeted dates are met.
• Proactively identify potential delays in production, upfitting/onboarding, and shipping by analyzing data from the status system, vendor communications, and reporting tools.
• Analyze and spot-check invoices from vendors, upfitters, and transport companies to ensure accurate pricing.
• Set up and manage transportation for the last mile of vehicle deliveries.
• Communicate all delays that affect the successful delivery based on normal order-to-delivery timelines to internal stakeholders (Account Management, Client Administration, Account Development Representatives, Sales Managers) and clients.
• Manage and communicate listings of delayed vehicles via Business Objects reporting on a weekly basis to internal stakeholders and customers.
• Upload data and maintain the validity in the status system by adding relevant, clear, and concise notes. Ensure a complete end-to-end picture with the information gathered and stored for other users to understand the most recent status update.
• Utilize FleetTrak to manage all cases and maintain escalation levels in line with company/departmental goals.
• Take ownership of all status updates communicated to other areas of the company, ensuring the client is aware of the information.
• Ensure that all internal communications regarding status information are relayed to the correct contact.
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent, a degree in Business Administration, Supply Chain Management, Logistics, or relevant field preferred
• Additional education, certifications, or experience are a plus
• Proficiency or ability to learn use of supply chain and logistics software, such as FleetTrack and Business Objects reporting tools
• Familiarity with Holman systems is a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 2-4 years’ experience in logistics, supply chain management, or related fields
• Experience is vehicle fleet management or a similar industry is a plus
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Planning/Organizing/Managerial Knowledge:
 

• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion
• Applies basic knowledge of theories, practices and procedures to complete assigned work
• Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager

Communicating & Influencing Skills:
 

• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to express information and ideas in a clear and organized manner
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others

#NTSP

#LI-MG1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.32 - $30.14 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact [email protected]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.