Status Board - Tahiti Village

Description

About Our Company:
Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products.We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together.We’re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.
Discover Tahiti Village Resort & Spa, an island-inspired oasis.Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17° South Booze & Bites featuring limited gaming.
Create magic with us …At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.
Role:

Status board primary responsibilities are to provide clear communication between all departments. Answering phone calls in a courteous and friendly manner with guest and employees.

Responsibilities:

• Arriving on time for all scheduled shifts in proper uniform, including nametags.
• Review received emails on Microsoft outlook and send reports.
• Run reports such as late checkouts, out of service, early outs, awaiting inspection and rooms under shampoo.
• Check the occupancy of the day.
• Prepare Runners, House person, utility’s, GRA’s and inspectors paperwork.
• Inform management/ supervisor of uncovered rooms of the day.
• Keep a call log of every call received and what action was taken.
• Answer telephone calls, respond to questions and handle requests from internal and external guests; dispatch in timely manner.
• Continually check for unassigned rooms throughout the shift
• Monitor Guest Room Attendant credits and if short assign open rooms
• Monitor awaiting inspections and alert inspector as needed
• Communicate with Front Desk team to resolve any room discrepancies
• Maintain accurate records of deep clean rooms
• Print out next day arrival report and calculate the amount of employees needed for the next day.
• Input maintenance work orders on corner stone
• Follow up with maintenance and verify call was complete
• Log employee call offs
• Update room status throughout shift on Cornerstone
• Collect/ distribute keys and radios
• Resolve and notify management of issues/complaints
• Inform Manager or Supervisor on room to prepare for VIP arrivals and special projects.
• Performs clerical duties such as typing filing and computer inputs.
• Keep copies of status, runner, room change, & key log sheets
• End of each shift needs to prepare an email that included changes and updates that happened through the shift
• Maintain a flexible work schedule according to the occupancy levels

Requirements

• Must have effective oral and written English communication skills.
• Basic knowledge on handling devices and radios.
• Knowledge of basic computer skills.
• Knowledge of basic math skills.
• Ability to operate copier, fax and scanner.
• Ability to handle a multiple phone lines.
• Ability to use computers and software applications related to assigned task
• Ability to type at least 30 words per minute.
• Have an excellent customer service, sustainability and diversity, equity and inclusion.
• Be able to take clear messages and deal with upset customers.
• Have phone and radio etiquette.
• Have a hospitable personality, team oriented, and enjoys working with and serving people.
• Ability to work flexible shifts including nights, holiday and weekends.
• At least 18 years of age.

Physical Requirements:

• Required to sit for extended periods of time.

Status Board are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Housekeeping Management Team.

Work Posture Requirements:· Sitting: Constantly· Standing: Frequently· Walking: Frequently· Driving: N/A· Bending (from waist): Occasionally· Crouching (squat): Occasionally· Kneeling: Occasionally· Crawling: Occasionally· Climbing (stairs): Occasionally· Climbing (ladder): Occasionally· Twisting: Occasionally· Reaching: Occasionally· Wrist Motion: Constantly

Carrying Requirements:· Items Carried: RADIO, OFFICE SUPPLIES, BOXES· Distance: 10 YDS. MINIMUM· Times Per Day FREQUENTLY· Maximum Weight: 10 LBS

Moving/Lifting Requirements:· Items Moved/Lifted: OFFICE SUPPLIES· Times Per Day: Frequently· Maximum Weight: 10 LBS

Moving/Lifting Levels/Heights:· Floor: Frequently· Knee: Frequently· Waist: Frequently· Chest: Frequently· Overhead: Frequently

Push/Pull Requirements:· Item Name: Furniture Frequency: Rarely· Item Name: Shampooer: Frequency: N/A· Item Name: Vacuum: Frequency: Rarely· Item Name: Utility Cart Frequency: Rarely

Environmental Conditions:· Inside/Outside: Yes· Hot/Cold Temperatures: Yes· Wet: Yes· Noise: Yes· Power Equipment: Yes· Traffic Hazards: No· Chemical Hazards: Yes· Heights: Yes· Dust: Yes· Close Quarters: Yes· Fumes/Odors: Yes

EEO/Drug Free Workplace