Station Supervisor

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Station Supervisor – Support Leadership and Drive Operational Success!

Are you ready to take the next step in your career by supporting station leadership and ensuring smooth operations? We are looking for a dedicated Station Supervisor to assist the Station Manager in overseeing daily operations, managing staff, and delivering an exceptional customer experience.

As the Station Supervisor, you will play a key role in supporting the Station Manager with operational tasks, ensuring the station runs efficiently, and that all staff are performing to the highest standards. You’ll help coordinate the vehicle fleet, manage staff performance, and ensure customer satisfaction, contributing to the overall success of the station.

Key Responsibilities:

1. Operational Management:

• Assist the Station Manager in overseeing day-to-day operations, ensuring processes run smoothly and efficiently.

• Help manage the availability, maintenance, and condition of the vehicle fleet.

• Support the coordination of vehicle rentals, returns, and cleaning schedules for maximum efficiency.

2. Customer Service:

• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and supporting staff in handling complaints.

• Help train and guide staff to deliver excellent customer service throughout the customer journey.

3. Staff Management:

• Assist the Station Manager in recruiting, training, supervising, and evaluating station staff, including rental agents and customer service representatives.

• Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation.

4. Sales and Financial Management:

• Support the Station Manager in monitoring and achieving sales targets, including upselling additional services.

• Assist in managing the station’s budget, controlling costs, and ensuring profitability.

5. Fleet Management:

• Help monitor and manage the station’s fleet, ensuring vehicles are properly maintained, clean, and available for rental.

• Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles.

• Assist in optimizing fleet utilization to meet customer demand and reduce idle time.

6. Compliance and Safety:

• Ensure that all operations comply with company policies, industry regulations, and legal requirements.

• Maintain a safe working environment for both employees and customers.

• Assist with proper documentation and record-keeping for all transactions.

What We’re Looking For:

• Experience in a supervisory or operational role, preferably in the car rental or customer service industry.

• Strong leadership and organizational skills, with a focus on team management and operational efficiency.

• Excellent communication skills and a customer-focused attitude.

• Ability to multitask and handle a fast-paced work environment.

Why Join Us?

• Be part of a dynamic team that values leadership, teamwork, and customer satisfaction.

• Play a key role in supporting the overall success of the station.

• Enjoy opportunities for career growth and professional development within a global brand.

If you’re ready to take on a leadership role and support the Station Manager in driving operational success, apply today

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com