Job Responsibilities
Operational Planning & Readiness: Develop station operating procedures, Standard Operating Procedures (SOPs), and service plans (including passenger flows and ticketing).
Safety & Security: Implement Workplace Safety and Health (WSH) policies, design crowd control plans, and ensure compliance with railway safety regulations.
Infrastructure & Maintenance: Oversee the functionality of station equipment (signalling, passenger info systems, gates) and manage facility maintenance, including regular inspections.
Staff Management: Train, deploy, and supervise station staff to maintain service excellence.
Incident Management: Lead the response to service disruptions, accidents, or emergencies, including coordinating with external agencies.
Stakeholder Liaison: Act as the primary contact for station operations, managing interactions between management, contractors, and authorities.
Key Requirements & Qualifications
Experience: A minimum of 5–10 years of experience in railway operations, specifically in managing station operations or passenger services.
Education: Bachelor's degree in Transport, Logistics, Engineering, or a related field; a Master's degree is often preferred.
Knowledge: Deep understanding of railway safety regulations (e.g., ROGS, RM3), station facilities, and emergency protocols.
Skills: Strong leadership, analytical skills, and proficiency in using IT systems for station management
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Skills Required
- 5-10 years experience in railway operations managing station operations or passenger services
- Bachelor's degree in Transport, Logistics, Engineering, or related field
- Master's degree
- Deep knowledge of railway safety regulations (e.g., ROGS, RM3) and emergency protocols
- Experience in incident management and coordinating with external agencies
- Ability to design crowd control plans and implement Workplace Safety and Health (WSH) policies
- Strong leadership and analytical skills
- Proficiency using IT systems for station management and operations
What We Do
Surbana Jurong and our member companies are a global multidisciplinary consultancy group with more than 120 offices in over 40 countries. We are architects, designers, planners, engineers and other specialists, driven by progressive thinking to create a better built environment. We are united in our mission of Building Cities, Shaping Lives. By designing and delivering quality housing, workspaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure, we are creating smart and sustainable spaces where communities and businesses, present and future, can thrive. With over 70 years’ experience delivering projects worldwide, we see every project as an opportunity for us to fulfil aspirations and enrich lives. Join us, and join a culture of innovation, passion for problem-solving and commitment to shaping a better future.
