Station employee

Europcar Mobility Group

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join the team at our rental station in Kastrup as a full-time Station Agent – ​​Provide fleet expertise and exceptional service!

Are you passionate about working with vehicles and delivering exceptional customer service? We are looking for a motivated Station Agent to join our team and play a key role in maintaining our fleet to the highest standard, while providing first-class service to our customers.

Key Responsibilities:

• Handling reservations and rental agreements

• Review and Inspection: Perform thorough inspections using our checklist to ensure all vehicles are road legal and ultimately ready for delivery to customers.

• Vehicle Delivery and Collection: Deliver and collect vehicles according to customer needs.

• Damage and Maintenance Identification: Be aware of any damage or maintenance issues and report them.

• Collaboration with management: Work closely with the Station Manager to assist with all tasks, including vehicle movements, customer service and business development.

• Customer service: Maintain a high level of service so that all interactions are professional and meet company standards.

What we are looking for:

• Driving license B: You must hold a valid driving license at all times

• Strong customer service skills: The ability to communicate professionally and provide world-class customer service.

• Stability: You must be able to meet deadlines and take independent responsibility for tasks. We have changing meeting times, so you must be able to work weekends, evenings and public holidays.

• Language skills: You must be fluent in both Danish and English, both spoken and written. It is a plus if you can speak a third language such as German

Why choose us?

• A dynamic team: Be part of a growing team that values ​​customer satisfaction and professional development.

• Diverse workplace: You will become part of a company with a network spread throughout Denmark, where we collaborate across geography and culture.

• Career development opportunities: Growth opportunities in a rapidly growing company.

Working hours are placed during the opening hours of the station, and you can expect weekend shifts every 2nd or 3rd weekend. You will become part of a fixed shift schedule that takes into account both staffing needs and employee wishes. During high seasons and at peak times, there may be the possibility of extra shifts if you want more hours.

Are you ready to make a difference by ensuring that our fleet is ready for use and our customers are satisfied? Then apply today!

Bliv en del af teamet på vores udlejningsstation i Kastrup som fuldtids Station Agent – Sørg for flådeekspertise og ekstraordinær service!

Er du passioneret omkring at arbejde med køretøjer og levere exceptionel kundeservice? Vi søger en motiveret Station Agent, der kan blive en del af vores team og spille en central rolle i at opretholde vores flåde til højeste standard, samtidig med at du leverer førsteklasses service til vores kunder.

Nøgleansvarsområder:

• Håndtering af reservationer og lejeaftaler: Behandle reservationer og udarbejde lejeaftaler nøjagtigt og professionelt.
• Gennemgang og inspektion: Udfør grundige inspektioner ved hjælp af vores tjekliste for at sikre, at alle køretøjer er lovlige på vejene og i sidste ende klar til aflevering til kunderne.
• Levering og afhentning af køretøjer: Lever og afhent køretøjer i henhold til kundens behov.
• Identifikation af skader og vedligeholdelse: Vær opmærksom på eventuelle skader eller vedligeholdelsesproblemer, og rapportér disse.
• Samarbejde med ledelsen: Arbejd tæt sammen med Station Manager for at assistere med alle opgaver, herunder køretøjsbevægelser, kundeservice og forretningsudvikling.
• Kundeservice: Oprethold et højt serviceniveau, så alle interaktioner er professionelle og lever op til virksomhedens standarder.

Hvad vi søger:

• Kørekort B: Du skal til enhver tid være i besiddelse af et gyldigt kørekort
• Stærke kundeservicekompetencer: Evnen til at kommunikere professionelt og levere kundeservice i verdensklasse.
• Stabilitet: Du skal være mødestabil og i stand til at tage selvstændigt ansvar for opgaver. Vi har skiftende mødetider, så man skal kunne arbejde i weekenden, om aftenen og i helligdagene.
• Sprogkompetencer: Du skal beherske både dansk og engelsk mundtligt og skriftligt. Det er et plus hvis du kan tale et tredje sprog som f.eks tysk

Hvorfor vælge os?

• Et dynamisk team: Vær en del af et voksende team, der værdsætter kundetilfredshed og professionel udvikling.
• Mangfoldig arbejdsplads: Du vil blive en del af en virksomhed med et netværk spredt ud i hele Danmark, hvor vi samarbejder på kryds og tværs af geografi og kultur.
• Muligheder for karriereudvikling: Vækstmuligheder i en hurtigt voksende virksomhed.

Arbejdstiderne er placeret i åbningstiden for stationen, og du kan forvente weekendvagter hver 2. eller 3. weekend. Du vil blive en del af en fast vagtplan, der tager højde for både bemandingsbehov og medarbejderønsker. I højsæsoner og ved spidsbelastninger kan der være mulighed for ekstra vagter, hvis du ønsker flere timer.

Er du klar til at gøre en forskel ved at sikre, at vores flåde er klar til brug og vores kunder er tilfredse? Så ansøg i dag!

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com