SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS SPECIALIST
Starlink is delivering high-speed, low-latency internet around the world. After a deal is signed, Customer Success gets the service on, activated, billed, and growing. Customer Success Managers own the customer relationship and the revenue growth plan. Customer Success Specialists own activations and billing, from a signed contract order to a working account.
This is an entry-level individual contributor role. You will not own a book of customers. The ideal candidate is organized, accurate when volume is high, communicates clearly, and treats getting an order live and billed correctly as their personal responsibility.
RESPONSIBILITIES:
- Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
- Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
- Track shipments and activation dates; proactively flag delays or potential payment slips
- Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
- Own past-due balances and unapplied cash on assigned work until fully reconciled
- Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
- Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
- Identify and improve inefficient process steps so subsequent orders are easier to execute
BASIC QUALIFICATIONS:
- Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
PREFERRED SKILLS AND EXPERIENCE:
- Handled a high volume of orders or tickets without creating avoidable errors
- Communicates clearly and raises problems early, with a dollar amount and a next step
- Improved a process or tracker other people actually used
- Experience with Excel, Salesforce, Smartsheet, or similar tools
- Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets, Salesforce, Smartsheet, etc.) so other people stopped doing the work manually
- Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real, like a script, tracker, or workflow, not just chat answers
ADDITIONAL REQUIREMENTS:
- Willing to work across time zones when a customer shipment, activation, or billing date requires
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
Skills Required
- Bachelor's degree, or 2+ years of professional experience in operations, customer support, or process coordination
- Ability to work across time zones when shipment, activation, or billing dates require it
- Must satisfy ITAR eligibility requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or person eligible to obtain required authorizations
- Experience handling a high volume of orders or tickets accurately
- Clear communication and proactive problem escalation with financial impact and next steps
- Experience improving a process or tracker used by others
- Experience with Excel, Salesforce, Smartsheet, or similar tools
- Experience building lightweight operational automations or reporting
- Experience using an AI coding tool such as Claude Cowork, Cursor, or Copilot to build a practical script, tracker, or workflow
SpaceX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SpaceX and has not been reviewed or approved by SpaceX.
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Equity Value & Accessibility — Equity grants are a core part of total compensation, with periodic company-run tender offers that create liquidity before any public listing. These mechanisms can make the equity component feel materially valuable in practice.
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Healthcare Strength — The package includes comprehensive medical, dental, and vision coverage, with on-site clinics and health resources at major sites. This breadth of coverage is presented as a strong element of the offering.
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Wellbeing & Lifestyle Benefits — Major locations feature on-site amenities such as fitness facilities, food/coffee, clinics, and other conveniences. These lifestyle perks enhance day-to-day value alongside cash and equity.
SpaceX Insights
What We Do
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary. SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
