Stargazing Guru

Company Description

Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

• To provide the unique stargazing experience with extensive knowledge of stars, constellations, and astronomy.
• To provide the observation experience of the night sky with a telescope to see planet, star, and dark sky objects, including provide space virtual reality experiences with VR headsets.
• Team member are well-trained to handle the observatory and provide the most accurate and the most updated information about the night sky.
• Features astronomical phenomena such as meteor showers and more to spark interest and create a memorable experience for guests.
• Ensure that astronomy sessions are curated to suit the interests and understanding of the audience for smooth functioning.
• Develop activities and experiences according to each season and situation to provide the best possible experience.
• Team Members should demonstrate passion and capability all the time, during the session.
• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• After concluding every session, Team Members should ask for feedback from the guest. He or she should create a very professional environment where guest could openly talk about their suggestions and feedback.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• The equipment and accessories should be maintained properly after operating and should be brought back without loss.
• To have a complete knowledge of the hotel product, including room types, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

Qualifications

• A strong passion for astronomy and a deep knowledge of celestial objects, constellations, and night sky phenomena.
• Excellent communication and public speaking skills in English language.
• Previous experience as a stargazing guide or similar role is required.
• Ability to work evenings and weekends, as stargazing take place during night time hours.
• Customer-oriented attitude with a commitment to delivering outstanding guest experiences.
• Physically able to set up and transport equipment, including telescopes.
• A friendly and approachable manner.
• Time management.

Additional Information

• Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences.
• Experience in the hospitality or service industry, preferably with exposure to Thai.