He kōrero mō mātou | About Watercare
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy
Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!
He whakamārama mō te tūranga mahi | About the roleThe Stakeholder Engagement Specialist provides best-practice advice to our Strategy and Planning and Capital Delivery teams on stakeholder and community engagement. This role is pivotal in ensuring a customer and stakeholder perspective is embedded at all stages of project delivery, from concept development through planning, design, statutory approvals, and construction.
You will play a key role in supporting our delivery team as we maintain and upgrade infrastructure across Tāmaki Makaurau. The position involves building strong relationships across the business, including teams involved in infrastructure projects, external contractors, and internal stakeholders.
Key responsibilities
Partner with Project Managers to provide best-practice advice on stakeholder engagement and liaison.
Deliver stakeholder communications that foster positive relationships and experiences between Watercare and the communities we serve.
Create innovative and engaging collateral to provide project updates.
Organise and oversee stakeholder liaison events, information sessions, and community celebrations.
Promote project stories to build community awareness and trust in the organisation.
Ngā pūkenga e rapu nei mātou | About you
To succeed in this role, you will:
Have excellent written and oral communication skills, with the ability to manage ambiguity and solve problems.
Take a collaborative approach, working effectively with team members, contractors, and community groups to maintain clear communication.
Be able to develop and promote new ideas and methods that strengthen relationships with staff and stakeholders.
Ideally bring 5+ years’ experience in roles where relationship and reputational management are key.
Demonstrate persistence and resilience, as you will sometimes manage customer complaints and work with contractors to resolve stakeholder issues.
Hold (or be willing to obtain) Engagement Institute training—beneficial but not essential, as we can support you to gain this certification.
Ngā hua mōu | What's in it for you
We offer a competitive salary and staff benefits package including:
• Training and development opportunities
• Life and income protection insurance plans
• Generous parental leave
• Employee discounts at a range of large retailers
Me pēhea te tono mai | How to Apply
Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.
Skills Required
- 5+ years' experience in relationship and reputational management
- Excellent written and oral communication skills
- Ability to manage ambiguity and solve problems
- Collaborative approach to work
- Willingness to obtain Engagement Institute training
What We Do
At Watercare we’re proud to provide a lifeline service to the people of Auckland, while protecting the environment for future generations. Every day we provide the highest quality drinking water to 1.7 million Aucklanders, and take it away again once it’s been used in the sink or flushed down the loo. Without using chemicals, we treat wastewater to a very high standard and safely return it to the environment. We also plan for new and upgraded infrastructure far into the future to ensure we can meet the needs of our fast-growing city. We operate assets worth more than $9 billion – but it’s our people who are our most valuable assets. Our staff are passionate, motivated and trustworthy people who are the leaders in their fields. They’re not afraid of a challenge and are constantly looking for new ways of improving our processes and the service we offer our customers. If this sounds like you, please visit our careers centre to see our job vacancies and be notified of future opportunities: https://careers.watercare.co.nz
