Stage - Inside Sales SMB

🪐 Discover our galaxy

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, with Alexandre Fretti as co-CEO since 2022, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over 700,000 freelancers and over 70,000 clients, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.

We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.

✨ Malt is also…

- a tech company with a human approach

- a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.

- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally

- committed to equality and diversity (50% of People managers are women)

- a company with strong career path policies allowing all Malters to develop and grow equally

- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France

Join us on Planet Malt, we need you to help us write this next chapter! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career 🔭:

This Inside Sales role is a key position, a real "customer switch", and takes care of all new customers looking for freelancers. 

You will be the first point of contact for all new French customers on the platform and the dedicated contact for a portfolio of SMB (Small & Medium Business) customers.

Your role is to detect the best opportunities on the platform and to convert a maximum of projects.

At Malt, the Inside Sales team interacts with "hot" prospects who already have a written project: your role is therefore to bring value directly to your customers and dig deeper! 

Key responsibilities ✨:

• Convert as many opportunities as possible by helping clients with initial research and using the platform
• Address customers' requests with a “Sales mindset”, i.e. detect and seize opportunities to generate additional business with them
• Moderate and qualify clients by collecting relevant information (seriousness of the project, size of the structure, sector, needs, stakes... )
• Support your customer portfolio (sourcing, invoicing, payment…)
• Collect customer feedback and interpreting it to propose improvements to the platform
• Interact with other teams within Malt to solve problems and to offer clients the best possible experience

About you 🧑‍🚀:

• You are native-level French speaker
• Currently enrolled in a business school or similar and looking for a full-time 6 month internship either ASAP or Janurary 2025
• You ideally have a first experience in a sales department.
• You are very proactive, organized and responsible, you know how to work in total autonomy.
• You have excellent interpersonal skills and the ability to establish quality relationships with clients and freelancers.
• Fully fluent English is necessary to communicate with our English-speaking colleagues and our international clients.

How to join the mission? 🚀

• First call with one of our Self Service Team Leads to better understand your background, aspirations and answer your questions (30 minutes)
• Interview with Xavier, our Head of Self Service, to discuss your experience and the role in more detail (45-60 minutes)
• Business case to present during a final interview and café with our team before your profile is validated and you join us in our Paris office!

Malt is the perfect space to thrive personally and professionally 💫

- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris

- Paid vacation - 1 paid day/month worked for interns, 5 weeks/year for apprenticeships

- Lunch vouchers: €9/day on your Swile card

- Transportation: 50% reimbursement (any type of transport)

- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.

- Remote work: Hybrid remote policy

- Annual team building events

Ready? Get your ticket to Malt 🪐