Customer Success Manager- Stage

Job Category:

Pay Grade Range:

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Finance Active is a leading provider of debt management SaaS solutions to improve the performance of debt management and financial risk management: foreign exchange, investment, forecasting and guarantees. Permanently connected to the financial markets, our solutions allow the monitoring and valuation of positions, and simplify the management of operations considered complex.

We provide exceptional insights and a high level of support to finance teams. Our ambition is to increase their operating margin, maximize financial performance and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.

Key Responsibilities

• Manage the company’s client portfolio and ensure its development.

• Support clients and act as their main point of contact. Listen to clients to identify and address their needs. Handle customer complaints.

• Oversee the customer retention strategy.

• Monitor the action plan and analyze results and performance indicators.

• Analyze user experience and propose areas for improvement.

• Prepare reports. Ensure regular and proactive follow-up of deployed accounts to guarantee customer satisfaction and proper use of the solution by users.

• Coordinate and unify work teams.

• Support back-office tasks to ensure the quality of client data entered in our systems.

• Collaborate with:

  • Sales to identify commercial opportunities (upsell/cross-sell) for subscriptions, consulting services, or additional offerings,

  • Marketing to pinpoint key satisfaction drivers and create customer success stories,

  • Product and R&D to relay feedback and technical improvement needs for our solutions.

• Manage the flow of customer requests.

Key Qualifications

• Higher education (university or business school), Master’s level in Finance and/or Banking.

• Position open to candidates with a first relevant experience, including internships.

• Knowledge of interest rate products: loans, swaps, options, etc.

• Good understanding of macroeconomics.

• Proficiency in Excel.

• Strong organizational skills, attention to detail, and ability to manage priorities effectively.

• Strong analytical, writing, and synthesis skills.

• Excellent written and verbal communication skills. Clear, structured, and well-argued speech. Pedagogical approach.

• Interest and curiosity for software tools.

• Customer-oriented mindset and strong interpersonal skills. Ability to build trust-based relationships.

• Team spirit, flexibility, and willingness to support others.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.