Staffing Coordinator-After Hours

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities: The below description may not be exhaustive of duties and responsibilities, other duties may be assigned by supervisor as needed.

• Adheres to the Agency Policies and Procedures when scheduling and assigning staff to cases.

• Ensure all staff assigned meet compliance standards. 

• Serves as the point person when on-call for the Staffing team, independently handling day-to-day operational issues, staffing challenges, and escalated concerns, partnering with the local leader to ensure prompt and thorough resolution

• Ensure that all active cases are staffed with appropriate caregivers, independently evaluating client needs and caregiver qualifications

• Ensure proper, timely and accurate documentation through ClearCare for all caregiver and team communications, all our operational processes, including those related to applicants, new clients, employees, and regulatory requirements

• Responds to client within 15 minutes

• Maintain and update patient rosters, as directed.

• Maintain and update scheduling lists.

Required Skills, Education and Certifications:

• High School Graduate with some College or business education preferred. 

• One or two years’ experience of office work in a health care setting. 

• Pleasant, professional and polite phone skills/Communication/grammar skills with clients, referral sources, other colleagues and professionals (in person, in emails, in faxes and over the phone.) 

• Open, professional and strong Teamwork and Relationships skills with other colleagues.

• Maintains patient confidentiality at all times. 

• Manage and solve the various issues at all responsible programs

• Ability to coordinate multiple activities concurrently

• Demonstrates knowledge of computer skills including Microsoft Word, Outlook, Excel. 

Physical Requirements:

• Ability to lift and carry up to 20 pounds

• Ability to sit, stand and walk for prolonged periods of time throughout the work day

• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Hourly Rate: $19-22/hour + Stipend

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance
   

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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