Who we are
DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic.
Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future.
Job summary
As a Staff UX Designer, you lead the design strategy and implementation for one of our core portfolio products. You are an expert user of multiple design tools, skilled in leveraging a range of AI solutions to support and advance your craft, a mentor for less senior designers, and a confident storyteller and presenter. You excel at product discovery and user research, bringing rigor and evidence to your designs and innovation efforts. You’re an excellent partner to cross-functional team members and represent UX in product strategy meetings, effectively communicating the voice of our customers.
What you will do
- Develop and prioritize customer use cases and pain points for your product area
- Partner with PM and dev leads to negotiate and champion UX requirements and best practices
- Conduct various types of research with customers, colleagues, and stakeholders to develop innovative design solutions and future project features
- Collaborate with teams outside your product area to ensure a cohesive experience across the DigiCert product suite
- Drive the team's plan for completing UX initiatives and provide transparent and frequent communication
- Develop innovative data-driven designs that accomplish published business goals
- Mentor and support junior designers
- Effectively and efficiently communicate research, concepts, and plans to leadership
- Present to executive leadership, using quantitative and qualitative data to influence product roadmap decisions and priorities
What you will have
- 8+ years of hands-on UX experience demonstrating increasing levels of responsibility
- Experience creating and conducting external user research with customers
- Expertise in commonly used industry patterns and interaction design
- Experience working on a complex technical B2B product suite
- A portfolio demonstrating the use of data to drive design decisions
- Experience using Figma to deliver prototype concepts and dev-ready designs
- Hands-on experience with AI-assisted tools across a range of use cases, including visual prototyping and refining written content
- Exceptional communication and collaboration skills with a demonstrated history of leading large-scale design initiatives to success
- A passion for collaborating across disciplines and fostering inclusive design processes
Nice to have
- Experience using Pendo
- Experience in cybersecurity
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
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Top Skills
What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
