Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Summary
As a Staff UX Designer, you will be a senior individual contributor responsible for driving UX strategy and execution at the product team level while ensuring alignment with broader business outcomes. You will connect user insights, design systems, and product requirements to deliver exceptional experiences for Genesys Cloud users.
This role combines hands-on design leadership, mentorship, and collaboration with Product Management and Engineering. You will lead complex projects with autonomy, advocate for design excellence, and elevate the quality of user experiences through innovation, empathy, and strategic thinking.
At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining us means becoming part of a global team redefining how companies engage with their customers.
About the Team
The Workforce Engagement Management (WEM) team builds capabilities that help contact centers manage, develop, and grow their workforce. Our solutions include forecasting, scheduling, quality management, performance analytics, and coaching tools that enhance both efficiency and employee experience.
The WEM product group is evolving toward a platform-level, agentic vision, where AI drives planning, workflow optimization, and employee enablement. It’s a strategically important, high-impact area of our business with deep customer adoption and influence across the Genesys roadmap.
Key Responsibilities
Lead major design projects from discovery through delivery, defining problem statements, identifying research needs, and ensuring design quality throughout implementation.
Navigate ambiguity with confidence, applying independent judgment to develop effective solutions for complex design and organizational challenges.
Mentor and coach other designers, fostering a culture of collaboration, critique, and continuous learning.
Collaborate closely with Product Management, Engineering, and cross-functional teams to align design strategy with business objectives and development priorities.
Communicate design concepts clearly through visual storytelling, documentation, and presentations that influence at all levels of the organization.
Develop design strategies that balance user needs and business impact, ensuring measurable outcomes.
Continuously refine design processes, contribute to design rituals, and drive operational excellence within the design team.
Qualifications
6+ years of experience in UX design, with hands-on involvement across the full product lifecycle for software or web-based applications.
Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent professional experience.
Deep proficiency in Figma, design systems, and collaborative tools such as Miro or FigJam.
Strong background in user research and usability testing methodologies.
Proven ability to partner with Product and Engineering teams to define strategy and successfully ship high-quality designs.
Exceptional communication and storytelling skills, including the ability to explain design rationale clearly to diverse audiences.
Preferred Qualifications
Experience designing enterprise-level applications, services, or platforms—especially in support or contact center environments.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$136,400.00 - $253,200.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
