About Pinecone
Pinecone is the leading vector database for building accurate and performant AI applications at scale in production. Pinecone's mission is to make AI knowledgeable. More than 5000 customers across various industries have shipped AI applications faster and more confidently with Pinecone's developer-friendly technology. Pinecone is based in New York and raised $138M in funding from Andreessen Horowitz, ICONIQ, Menlo Ventures, and Wing Venture Capital.
About the team/role:
As a technical writer at Pinecone, you will apply your technical and writing skills to help engineers discover, explore, and build with vector databases — the next generation of search infrastructure. Documentation contributes significantly to our developers’ experience of the platform, success with using it, and our success as a company, so you will make an immediate impact. You will report to the Head of Documentation and work closely with the Product, Engineering, and Marketing teams.
To succeed in this role, you must have the technical background to learn cutting-edge developer and ML tools quickly. You must be passionate about writing, with a penchant for clarity, accuracy, simplicity, and organization. Our team is growing fast and the customers are growing even faster, so you must be comfortable working with a high degree of autonomy in a fast-paced environment. If this sounds exciting, we want to hear from you!
Responsibilities:
Plan and write documentation for developers, ML engineers, and technical architects of all experience levels: Technical guides, API and client references, walkthroughs, and sample apps.
Contribute to the information architecture and user experience of the developer portal.
Create a maintenance and iterative improvement cycle for our documentation
Collaborate closely with engineering and product on new feature documentation.
Collaborate closely with customer success and developer advocates to understand user needs and address them with documentation.
Collect and use qualitative (eg, user research) and quantitative (eg, analytics) data to help improve the documentation content and user experience.
Requirements:
Experience planning, researching, writing, and editing technical documentation for developers in a startup environment.
Experience using and documenting SDKs, APIs, and similar tools.
Proficiency with static site generators, version control, managing docs as code, OpenAPI, and a docs platform such as Redocly or Readme.
Superb writing skills with an obsession for clarity, accuracy, and simplicity.
Curiosity, thoroughness, organization, enthusiasm, and self-direction.
Preferred but not required:
Experience with databases, machine learning, or search technologies.
Experience creating diagrams and video tutorials.
Perks & Benefits:
Comprehensive health coverage including medical, dental, vision, and mental health resources
401(k) Plan
Equity award
Flexible time off
Paid parental leave
Annual Company Retreat
WFH Equipment Stipend
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Skills Required
- Experience planning, researching, writing, and editing technical documentation for developers in a startup environment.
- Experience using and documenting SDKs, APIs, and similar tools.
- Proficiency with static site generators, version control, managing docs as code, OpenAPI, and a docs platform such as Redocly or Readme.
- Superb writing skills with an obsession for clarity, accuracy, and simplicity.
What We Do
Pinecone stands as a leader in the AI industry, dedicated to transforming artificial intelligence and tackling its most pressing challenges head-on. Our mission revolves around augmenting the capabilities of AI models, addressing the issue of AI hallucinations, and ensuring the delivery of accurate and dependable results. Pinecone specializes in vector database technology, a groundbreaking innovation that has reshaped data management for AI applications. Our vector database solutions are designed to help eliminate AI hallucinations, making AI outputs reliable and trustworthy. Moreover, Pinecone's technology streamlines data retrieval, minimizes memory overhead, and optimizes AI operations, crucial for the growing demand for Generative AI (GenAI). With strategic partnerships with industry giants like OpenAI, Google Cloud Platform, AWS, and others, Pinecone plays a central role in advancing the AI landscape. Beyond technology, we foster knowledge sharing through events and educational initiatives, empowering AI engineers and leaders with actionable insights. Pinecone is not just transforming AI; we are helping pave the way for a more dependable and scalable AI future.
Why Work With Us
At Pinecone, our culture emphasizes camaraderie, collaboration, and inclusivity. Deeply rooted in our DNA, we prioritize these values. In the dynamic ML/AI realm, we strive for top engineering solutions, while ensuring a shift to AI that aligns with genuine human values.
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