Job descriptions:
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First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
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Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
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Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
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Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
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Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
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Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
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Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
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Coordinate and / or participate in ad-hoc projects.
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Able to work on a 24x7 rotating shifts all year round.
Basic Qualifications
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Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
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At least 2 years of working experience in system/network/software troubleshooting.
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Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
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Proficiency in written/verbal English. Mandarin is an added advantage.
Preferred Qualifications
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Experience and knowledge in semiconductor testing environment
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Database administration (SQL server) is preferred.
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Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.
Skills Required
- Degree in Computer/Information Technology or equivalent or Diploma with 3-4 years' work experience
- At least 2 years of working experience in system, network, or software troubleshooting
- Proficiency in written and verbal English
- Able to work on 24x7 rotating shifts all year round
- Use ServiceNow for creating, updating, and resolving cases
- Knowledge in Windows and Linux system administration
- Knowledge in Networking and Security
- Mandarin language ability
- Experience and knowledge in semiconductor testing environment
- Database administration (SQL Server)
- Independent, self-driven, customer-oriented with good interpersonal and teamwork skills
Emerson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerson and has not been reviewed or approved by Emerson.
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Retirement Support — Retirement programs have been strengthened with a 401(k) plus company-supported contributions such as profit sharing and a recent cash-balance transition for certain participants. These features are positioned as differentiators among large industrial peers.
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Equity Value & Accessibility — An employee stock purchase plan introduced in 2026 enables discounted share purchases via payroll deductions. This adds an accessible ownership element to the total rewards mix.
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Leave & Time Off Breadth — The package includes PTO, holidays, sick leave, and parental leave within a broad benefits suite. Coverage breadth aligns with large-employer norms across locations, though specifics vary.
Emerson Insights
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
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