Staff Technical Program Manager (Infrastructure)

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
We are looking for a Staff Technical Program Manager (Infrastructure) to join our team. In this role you will be responsible for driving the successful execution of complex technical programs and projects within the Apex Technology team. You will collaborate closely with cross-functional teams to ensure that Apex delivers innovative financial software solutions predictably that meet business and customer needs. Your exceptional leadership skills and strategic mindset will play a critical role in shaping our technical roadmap and driving continuous improvement across our technical program management function.
Duties/Responsibilities

• Lead Apex's hybrid cloud programs and be accountable for the successful delivery of the programs, processes, projects, and tools in your portfolio that enable Apex to operate its infrastructure with higher predictability, clarity, efficiency, and reliable scale.
• Develop programs for availability, reliability and performance and drive initiatives across Apex Engineering to ensure we are consistently meeting or exceeding customer expectations for these key aspects of the platform capabilities.
• Facilitate and coordinate annual and quarterly fiscal and project planning cycles, new budget requirements for SW/HW initiatives, and ongoing project budget tracking.
• Define SLOs and drive regular communication of insights to senior leaders within Apex around infrastructure platform readiness and risks through data and dashboards.
• Identify, develop, and put into practice new tools and processes that enable Apex to scale and optimize its hybrid cloud infrastructure.
• Negotiate with and manage relationships with software and hardware vendors to ensure service levels are maintained and costs are controlled. Evaluate new technologies and make recommendations on vendors and technology solutions.
• Partner closely with peers, leaders, and stakeholders across product, engineering, finance, business, and customer support teams to build and drive the strategic vision for your area and programs.
• Have a bias for action to tackle ambiguity and deliver clarity whether rolling up your sleeves on a project or resolving conflicts and driving an accountable culture with your team.
• Stay up to date on industry trends and best practices related to datacenter, cloud, and hybrid infrastructure.
• Generate energy to motivate the team throughout the entire product cycle.

Education and/or Experience

• Bachelor's degree in a technical field (information systems, engineering), financial management, or equivalent experience. Master's degree or MBA a plus.
• 8+ years of program management or hands-on project management experience with on-prem infrastructure and/or cloud services. Financial industry experience is a plus.
• Proven track record of full-lifecycle ownership of successful build-out, maintenance, and sunset programs/projects for on-prem infrastructure, cloud services, and hybrid environments.
• Demonstrated experience working with business stakeholders, senior leaders, and clients within a large organization.
• Experience presenting to senior management and independently driving presentation preparation.
• Experience with ITIL, Lean, Agile, or similar frameworks.
• Experience working in large-scale enterprise environments.
• Certifications such as PMP, ISACA, CAPM and demonstrated practice, preferred
• Management experience building B2B SaaS solutions; Financial Services (Payments, Brokerage, Wealth Management, Trading, Clearing, Settlements, etc) industry experience is a strong plus.

Required Skills/Abilities

• Excellent leadership skills with demonstrable experience developing engineering wide programs and the ability to drive them across cross-functional teams.
• Demonstrated strong interpersonal, verbal, and written communication.
• Strong project management skills with certifications in PMP, PRINCE2, or equivalent preferred.
• Comfortable using collaboration tools such as Office Suite, Slack, JIRA, Confluence, etc.
• Understanding of Agile/SAFE practices, with a strong preference for best practices and incremental delivery.

Work Environment

• This job operates in an office environment.
• Position requires 25%+ time for travel. (We're a distributed company.)

​ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#product management #mid-senior #full-time #LI-SD1 #APEX
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.